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@hindsightery

Designing public services.

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13.11.2024
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Latest posts by @hindsightery

If you think I'm overstating concerns about the loyalties of US tech companies - check out this memo from Anthropic CEO to staff on their battle with the Trump administration.

05.03.2026 16:37 πŸ‘ 281 πŸ” 125 πŸ’¬ 8 πŸ“Œ 0
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The Rupture Mark Carney nails it. We have to "stop pretending"

Very good piece, from @carolecadwalla.bsky.social

Never heard the Vaclav Havel story before - so true.

open.substack.com/pub/broligar...

21.01.2026 19:05 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 28 November 2025 Weeknotes Friday 28 November Gov mission Recruitment Bookmarks - no new ones Short week again. life stuff, on that… Just finished a major life event. Almost all done on my phone! Native digita...

Weeknotes

- gov mission update - staying on course for meeting policy intent

- recruitment - we've found some people, let's hope they want to join us.

docs.google.com/document/d/1...

28.11.2025 16:33 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 21 November Weeknotes Friday 21 November Gov mission Recruitment Bookmarks - refer back to these Short week, didn’t work Mon and Tue - well i did on Tue pm for 3 hours but that was after diving across the co...

Weeknotes

Alpha review - 2 hours chat with assessment panel. Went well in my view, let's see what the feedback says next week.

Recruitment progress, found a good 6 to interview next week.

docs.google.com/document/d/1...

21.11.2025 20:06 πŸ‘ 4 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Conversational Design β€” MULE BOOKS The interaction design book that explains why chatbots tend to suck

The first edition of Conversational Design is available as a free download. I think more people should read it before they go making every interface into chatbots.

www.mulebooks.com/conversation...

18.11.2025 23:38 πŸ‘ 37 πŸ” 22 πŸ’¬ 1 πŸ“Œ 0
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Weeknotes Friday 14 November Weeknotes Friday 14 November Gov mission Recruitment Last weeks weeknotes Bookmarks - refer back to these Gov mission work The service(s) I'm working on that I can't name until the legislation go...

Weeknotes

Gov mission service - alpha review next week

Recruitment update

Feedback on last weeks weeknotes

Bookmark - Design for Real Life book - now free. Recommended

docs.google.com/document/d/1...

14.11.2025 15:08 πŸ‘ 2 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 7 November Weeknotes Friday 7 November Gov mission AI experimentatoon playback Other useful things done Bookmarks - refer back to these Gov mission work The service(s) I'm working on that I can't name until t...

Weeknotes

Gov mission - feeling frustrated this week

Other things include playing back AI experiments and thinking about UX Scotland next year

docs.google.com/document/d/1...

07.11.2025 14:03 πŸ‘ 4 πŸ” 0 πŸ’¬ 2 πŸ“Œ 0
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a century of glaciers melting πŸ§ͺ🌐

03.11.2025 17:21 πŸ‘ 1044 πŸ” 616 πŸ’¬ 49 πŸ“Œ 58
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Weeknotes Friday 31 October Weeknotes Friday 31 October Gov mission Conceptual services Job advert Other useful things done Bookmarks - refer back to these Gov mission work Busy week, not much progress on the design of the ser...

Weeknotes

Gov mission work - internal alpha review

Nudging along a few strategic pieces of work I'm responsible for

Good set of bookmarks, found some new things this week.

docs.google.com/document/d/1...

31.10.2025 15:47 πŸ‘ 3 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 24 October Weeknotes Friday 24 October Gov mission Conceptual services AI Many other useful things done Bookmarks - refer back to these Gov mission work Conceptual Data model - version 2 complete. Checked and ...

Weeknotes

Gov mission
Conceptual services
AI
Misc other bits - were recruiting for interaction designers.

docs.google.com/document/d/1...

24.10.2025 15:26 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

I'm pleased I did the speed awareness course, I'm glad I was caught going over the limit. I'm glad I've not injured anyone (I hope) by doing so.

I'm now a better driver. I wish we all had to do driver refresher training every 5 years to keep licenced

17.10.2025 19:51 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 17 October Weeknotes Friday 10 October Gov mission Platformland and conceptual services Many other useful things done Bookmarks - refer back to these Introduction Short week again. Speed awareness course on...

Weeknotes

Gov mission, Platformland, conceptual services, map components, Copilot, other bits and leveling up my weeknotes - made a public list of bookmarks

Speed awareness course - very useful.

docs.google.com/document/d/1...

17.10.2025 19:39 πŸ‘ 1 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0

Life has become about fending off a barrage of absolute shite. Blocking spam, ads, notifications, profiling, scams, phishing, quishing, sales calls, popups, slop, and also now in-your-face sickening "AI" in every single fucking interface.

It's not information overload, it's information assault.

17.10.2025 06:09 πŸ‘ 26 πŸ” 5 πŸ’¬ 3 πŸ“Œ 0
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Weeknotes Friday 10 October Weeknotes Friday 10 October Directorate away day Gov mission Other important things Bookmarks - refer back to these Introduction Short week in many ways, an away day in Sheffield meant a full day...

Weeknotes

- directorate away day
- gov mission work
- other significant things done
- bookmarks - read these again

docs.google.com/document/d/1...

09.10.2025 23:18 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

"AI may be giving you a million prototypes, but if you listen, AI is telling you in quite a painful way that being able to get feedback on your artefacts is much, much more important than the artefacts themselves."

Much hard-earned test and learn wisdom in this post from @duncanjbrown.com

06.10.2025 09:37 πŸ‘ 11 πŸ” 3 πŸ’¬ 2 πŸ“Œ 0

Hat tip to @romdav.bsky.social for sending me the article link this afternoon for AI prompt led gov prototyping.

Great end to a good week.

Cheers Ro.

03.10.2025 22:04 πŸ‘ 2 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 03 October Weeknotes Friday 26 September Map component for prototype kit Gov mission Bookmarks - refer back to these Map component for gov.uk prototype kit More noodling with ChatGPT and Claude.Ai assistance t...

Weeknotes

- noodling forward with AI assistance making map components
- gov mission work - alpha momentum builds
- bookmarks. Exciting late entry prompt based gov prototypes

docs.google.com/document/d/1...

03.10.2025 21:58 πŸ‘ 1 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0
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JustGiving pays Β£25.8m dividend to American owner The charity platform made the payment to the Nasdaq-listed Blackbaud after revenues rose by 9.7 per cent to Β£64.5m

The very uncharitable profits of JustGiving which takes fees, a cut of gift aid, and then asks donors for a tip! bit.ly/4nzZpDV much better to give directly to the charity, but if you do use JG always set tip to zero. But you can’t stop it snaffling some of the Gift Aid

02.10.2025 06:19 πŸ‘ 106 πŸ” 77 πŸ’¬ 9 πŸ“Œ 7

Congrats. Great news.
And loving your weeknotes(s)

01.10.2025 19:37 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 26 September Weeknotes Friday 26 September Map component for prototype kit Efficient land registration Gov mission Bookmarks - refer back to these Map component for gov.uk prototype kit I'm not a coder! Well I ...

Weeknotes

- trying to make a map component for the prototype kit, AI helped. I'm stuck!

- efficient land registration/ future

- gov missions work

- things worth reading again.

docs.google.com/document/d/1...

26.09.2025 16:06 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
The title "Annotating designs using common language" appears over an orange background. A headshot sits in the bottom right-hand corner with Craig's face and "Craig Abbott" written below

The title "Annotating designs using common language" appears over an orange background. A headshot sits in the bottom right-hand corner with Craig's face and "Craig Abbott" written below

Accessibility design annotations are only useful if everyone understands them.

Our latest blog post by @craigabbott.co.uk explores how shared language can help different teams avoid accessibility issues.

tetralogical.com/blog/2025/09...

#Accessibility #InclusiveDesign #SustainableAccessibility

23.09.2025 11:02 πŸ‘ 5 πŸ” 4 πŸ’¬ 0 πŸ“Œ 0
Buy tickets – Introduction to service design in Government: remote training course (Β£600 ex VAT) - Sept 2025 – Zoom Introduction to service design in Government: remote training course (Β£600 ex VAT) - Sept 2025 – Zoom, Thu 25 Sep 2025 - Fri 3 Oct 2025 - Where: Online, on Zoom This is an introductory course into ser...

We're running Intro to Service design in Government training online this week and next - it might be the last time we run it for while

There's a few tickets left, so grab yours now if you'd like to join Ignacia Orellana and I on the course.

www.tickettailor.com/events/ignac...

22.09.2025 09:45 πŸ‘ 10 πŸ” 5 πŸ’¬ 2 πŸ“Œ 0
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Weeknotes Friday 19 September Weeknotes Friday 19 September DDaT Capability pay framework Gov mission Bookmarks - refer back to these Intro Sick. Bad cold. Sure I picked it up travelling for work last week as started to feel i...

Weeknotes

Short. Not much to say. Sick most of week.

docs.google.com/document/d/1...

19.09.2025 18:04 πŸ‘ 2 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

Today would be a very good day for the UK govt to delete its accounts on X.

14.09.2025 07:29 πŸ‘ 531 πŸ” 124 πŸ’¬ 11 πŸ“Œ 10
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Weeknotes Friday 12 September Weeknotes Friday 12 September Conceptual services Gov mission Miscellaneous… Bookmarks - refer back to these Intro This weeks and last weeks, I've made the weeknote available while I'm writing it. ...

Weeknotes

- Gov mission alpha work.
- Conceptual land and property services.
- interaction design disciple and community session.

We'll be hiring soon - two interaction designers.

docs.google.com/document/d/1...

11.09.2025 19:52 πŸ‘ 5 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Under our noses; in the air around us - bmwelby's blog GovWifi works every day for officials; CivWifi could do the same for citizens, knitting public services and public lives a little closer together.

Love this idea from @bm.wel.by - could be a relatively easy quality-of-life policy win if done correctly:

bm.wel.by/2025/08/26/u...

03.09.2025 20:25 πŸ‘ 12 πŸ” 4 πŸ’¬ 2 πŸ“Œ 1
Post image

Liz Kendall (new DSIT Minister) opposing the sell off of land registry data is hopefully an indication of how she might feel about the PAF...

05.09.2025 16:36 πŸ‘ 8 πŸ” 1 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 5 September Weeknotes Friday 5 September Platformland - chapter 1 and 2 Gov mission Bookmarks - refer back to these Intro Where did the long summer days go? It's all too fast. Did my best yet this year to try ...

Weeknotes

Platformland activity club, 1st chapter show and tell what we made.

Gov mission, ideate widely, but the delivery pressure builds

Bookmarks - found some lovely things shared here this week

docs.google.com/document/d/1...

05.09.2025 06:19 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

Or made worse for its users in order to save operational costs - government.

Also enshittification happens when organisations don't maintain the service they built. The deliberate decision to leave it slowly decaying. (It's delivered then left)

04.09.2025 06:28 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
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Weeknotes Friday 29 August Weeknotes Friday 29 August Platformland - chapter 1 and 2 AI - smashing magazine meeting Bookmarks - refer back to these Intro On leave this week, so I didn't commit myself to writing a weeknote. T...

Weeknotes

On leave this week, but re-read platformland ch1 and 2.

And bookmarked some good articles/blogs from people here, to re-read later

docs.google.com/document/d/1...

29.08.2025 22:29 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0