Joe Taylor Jr.

Your Website Isn't a Marketing Problem — It's an Operations Problem | Johns and Taylor Your website is underperforming. Traffic's flat. Users bounce. You're losing conversions you should be winning. So you call a designer, or you cal ...

A client asked our team to investigate why some of their internal sites deviated from brand standards. When we started digging into why each property looked different, it wasn't creative rebellion.

Read more 👉 https:// lttr.ai/Aot1L

#webdevelopment #marketing

in case you've never seen it, this is Roger Ebert on The Mummy

Every day of life under Trump is waking up to a headline like, “Wyoming is missing”

Common Mobile UX Mistakes I See in Almost Every Project | Dinko Marinac Subtle but frequent mobile UX issues that only become obvious when apps are built and shipped, covering dropdowns, modals, dashboards, and forms.

"Designing for mobile is not about shrinking interfaces. It is about rethinking interactions to match how people actually use their devices."

Hello? From Bell’s First Call to Gen Z’s Telephobia: 150 Years of the Telephone On the 150th anniversary of the world’s first call, we look back at how the telephone changed the world.

"Back in the ‘80s and ‘90s, spending hours on the phone was considered an essential part of being a teenager — but today, for a lot of Gen Z, making and taking calls has become a terrifying prospect."

"...convincing language does not necessarily reflect genuine understanding."

Your Website Isn't a Marketing Problem — It's an Operations Problem | Johns and Taylor Your website is underperforming. Traffic's flat. Users bounce. You're losing conversions you should be winning. So you call a designer, or you cal ...

In many businesses and nonprofit organizations, what looks like a design or marketing problem is actually an operational breakdown.

Read more 👉 https:// lttr.ai/Aot1I

#webdevelopment #marketing

Your Website Isn't a Marketing Problem — It's an Operations Problem | Johns and Taylor Your website is underperforming. Traffic's flat. Users bounce. You're losing conversions you should be winning. So you call a designer, or you cal ...

Before you hire anyone to redesign your website, ask yourself this: Do I have the operational infrastructure to maintain whatever they build?

Read more 👉 https:// lttr.ai/Aot1H

#webdevelopment #marketing

Marginally Better S01E10: Designing for Trust: Inside the Privacy Economy Joe Taylor, Jr. explores why privacy is becoming a luxury good, how small businesses are winning with trust-first strategies, and the economic realities behind “free” services.

A piece on Medium asks a question that haunts every designer: “How are there still so many bad user experiences in 2025?”

Read more 👉 https:// lttr.ai/Ao1wp

#userexperience #customerexperience #ux

Unsung heroes: Flickr’s URLs scheme – Unsung A blog about software craft and quality

Never underestimate the power of a great URL structure.

...upstream UX work is still the part that decides whether “something built” turns into “something adopted”

The Bottleneck That's Starving Your Website | Johns and Taylor You know the site. It's been around for years, the design isn't terrible, but somehow it always feels behind. The staff page shows people who left ...

You can't hold a website hostage to quarterly approval cycles and expect it to feel current.

Read the full article: The Bottleneck That’s Starving Your Website▸ https:// lttr.ai/Aot1B

#webdevelopment #webcontent #contentoperations

Do You Really Need a Fractional Chief Experience Officer? | Johns and Taylor The C-suite is getting crowded: and expensive. Between 2020 and 2025, 72% of mid-market companies added at least one executive role focused on customer or u ...

Most established companies in media, tech, and hospitality: particularly those generating $10M+ in annual revenue: discover they need expert UX perspective more than they need executive transformation leadership.

#fractionalleadership #fractionalUX

https:// lttr.ai/AoxDg

Go Time: Migrations, Launches, and the Work That Happens Before the Switch Gets Flipped | Johns and Taylor There's a moment in every big project where planning stops. You've mapped the routes, tested the systems, and triple-checked the details. Now it&# ...

There's a moment in every big project where planning stops. You've mapped the routes, tested the systems, and triple-checked the details. Now it&# ...

You Redesigned Your Website and Nothing Changed — Here's Why | Johns and Taylor Six months ago, you launched a beautiful new website. The design was crisp. The copy was fresh. You felt that familiar rush—the sense that something real ha ...

Organizations that see real movement after a redesign are the ones who did the hard work first.

#webdevelopment

https:// lttr.ai/AouvK

The Bottleneck That's Starving Your Website | Johns and Taylor You know the site. It's been around for years, the design isn't terrible, but somehow it always feels behind. The staff page shows people who left ...

When your website can't keep pace with your actual operations, you're leaving pieces of your business invisible.

Read more 👉 https:// lttr.ai/Aot07

#webdevelopment #webcontent #contentoperations

Project Postmortems for UX Teams: Learning from Success and Failure Although postmortems are one of the most powerful learning tools in product development, most teams haven't yet discovered how to use them effectively.

Although postmortems are one of the most powerful learning tools in product development, most teams haven't yet discovered how to use them effectively.

what if I don't need that big of an arch? what if I just want a li'l arch?

the thing about comedy is that im really worried nothing will ever again be as funny to me as Space Ghost Coast to Coast

A social media post from a newsletter, highlighting a bus named “Suoerloop.” Except the P was cropped out when converting the post to vertical aspect ratio.

Truncation is not a strategy, exhibit 397.

Security Bite: What Apple does with your spam reports - 9to5Mac 9to5Mac Security Bite is exclusively brought to you by Mosyle, the only Apple Unified Platform. Making Apple devices work-ready and enterprise-safe is...

9to5Mac Security Bite is exclusively brought to you by Mosyle, the only Apple Unified Platform. Making Apple devices work-ready and enterprise-safe is...

GenAI for Complex Questions, Search for Critical Facts Users choose AI to explore and synthesize information; but they rely on traditional search when accuracy and trust are critical.

Users choose AI to explore and synthesize information; but they rely on traditional search when accuracy and trust are critical.

Security Bite: What Apple does with your spam reports - 9to5Mac 9to5Mac Security Bite is exclusively brought to you by Mosyle, the only Apple Unified Platform. Making Apple devices work-ready and enterprise-safe is...

It only *feels* useless. On “Delete and Report Junk” in iPhone:

“Collectively, these reports help shape the filters, blocklists, and machine learning models at Apple and phone carriers to better protect users.”

9to5mac.com/2026/02/28/s...

The Bottleneck That's Starving Your Website | Johns and Taylor You know the site. It's been around for years, the design isn't terrible, but somehow it always feels behind. The staff page shows people who left ...

What happens when an organization locks up their WordPress site so tightly that regular staff literally couldn't make updates?

Read the full article: The Bottleneck That’s Starving Your Website▸ https:// lttr.ai/Aoqmc

#webdevelopment #webcontent #contentoperations

Website Projects Are Dead: Why Evolution Always Wins | Johns and Taylor Website projects die the moment they launch. That’s not hyperbole. It’s the reality I’ve observed after decades of digital transformation. The traditional w ...

Forward-thinking organizations are already shifting resources from periodic redesigns to continuous improvement.

Read more 👉 https:// lttr.ai/AoqjB

#AgileDevelopment #WebsiteDevelopment #DigitalTransformation

No, AI won’t take all the jobs. Here’s why. When you consider the mechanics of integrating AI into the job market, the idea that it will take all our jobs quickly falls apart.

The fantasy of “total automation” can’t withstand the friction of real-world deployment.

By design, fractional executives focus on strategic altitude: organizational design, long-term roadmaps, executive coaching, and board-level communication.

#fractionalleadership #fractionalUX

Good vibes, bad vendors AI coding works now. Here's how to think about it.

AI coding works now. Here's how to think about it.

You Redesigned Your Website and Nothing Changed — Here's Why | Johns and Taylor Six months ago, you launched a beautiful new website. The design was crisp. The copy was fresh. You felt that familiar rush—the sense that something real ha ...

Here's what happened when I started working with an organization that had made decades of community impact—but their web presence looked like it was frozen in 2004.

#webdevelopment

https:// lttr.ai/AoiBn

Do You Really Need a Fractional Chief Experience Officer? | Johns and Taylor The C-suite is getting crowded: and expensive. Between 2020 and 2025, 72% of mid-market companies added at least one executive role focused on customer or u ...

In practice, fractional CXOs work across multiple client organizations simultaneously, bringing cross-industry perspective to product strategy, customer journey mapping, design operations, and organizational UX maturity.

Read more 👉 https:// lttr.ai/Aoh8y

#fractionalleadership #fractionalUX