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Latest posts by Sonic Status @sonicstatus.com.web.brid.gy

Systems Maintenance Tonight (3/10/26) beginning at approximately 11pm System Operations will conduct planned maintenance on a database which backs several Sonic services, including Sonic Fax service. During the outage impacted services may fail or display errors. Expected downtime for the operation is approximately 15-30 minutes. An update will be posted here once maintenance is complete. Read more →
10.03.2026 16:25 👍 0 🔁 0 💬 0 📌 0
DNS Resolution Issue Between March 5 at 11:40 AM and March 6 at 10:00 AM PST, some DNS queries to ns2.sonic.net (50.0.2.2) were intermittently failing due to stale process state on one of our DNS cluster nodes following a scheduled network migration. The issue has been resolved and service is operating normally. We are updating our post-migration verification procedures to prevent recurrence. Read more →
07.03.2026 01:03 👍 0 🔁 0 💬 0 📌 0
VoIP Phone Maintenance “Starting March 2nd, we will be updating the firmware of the Grandstream DP750, DP752, WP820, GRP2615, and GRP2616 phones. Part of these changes includes disabling device hot-desking by default. We will roll out these upgrades across our network in stages and aim to complete them by April 29th. The phones will reboot once during the maintenance window of 12 am… Read more →
27.02.2026 12:37 👍 0 🔁 0 💬 0 📌 0
commportal.sonic.net website update “Starting at 2 AM February 24th we will be updating the commportal.sonic.net website. There will be no voice service impacts, but anyone logged on to commportal.sonic.net may have to log back in after the maintenance. The maintenance window should take 2 hours.” ~Network Engineering Read more →
23.02.2026 19:04 👍 0 🔁 0 💬 0 📌 0
webmail – midday security vulnerabilities patch Sonic will be patching the webmail service, due to security fixes noted from an upstream vendor. These fixes include an injection vulnerability, and a way to bypass remote image blocking. If you notice a service interruption, merely logout and then log back into webmail. Thank you for understanding the need for inconveniencing the reliability of the service. – The Sonic… Read more →
09.02.2026 20:42 👍 0 🔁 0 💬 0 📌 0
San Rafael Central Office Reason For Outage On Sunday, at approximately 8:30 PM PST, our on-call Network Engineering staff began to receive network event alerts for some of our core routers losing power in a Central Office that we collocate in. This site acts as both a serving point for our Sonic Fiber customers and as a core routing node for the junction between our ‘North Bay… Read more →
09.01.2026 22:01 👍 0 🔁 0 💬 0 📌 0
Systems Maintenance Tonight beginning at 10 PM PST we will be applying updates to our VPN cluster which will require us to reboot each node. The maintenance should only last around 15 – 30 minutes. Thanks for choosing Sonic! Read more →
06.01.2026 17:54 👍 0 🔁 0 💬 0 📌 0
Minor Webmail Patch Notification Sonic will soon be rolling out a minor patch to https://webmail.sonic.net No changes to appearance or functionality are anticipated. You can preview the updated version by visiting https://webmail-beta.sonic.net Read more →
30.12.2025 22:49 👍 0 🔁 0 💬 0 📌 0
Sonic Holiday Schedule Sonic Support and Sales will be closing early on 12/24 at 5pm, and will be closed on 12/25. We return to normal operating hours on 12/26 at 6:00am PT. Have a happy holiday! Read more →
23.12.2025 19:26 👍 0 🔁 0 💬 0 📌 0
Mail cluster upgrade. Update: Looks like there may have been a brief period where some users experienced interruption, but maintenance is complete. Let us know if you have any issues with service. System operations will be taking down a portion of our IMAP/POP3 cluster to upgrade the hardware. We do not expect this to be service impacting and should only take a few… Read more →
17.12.2025 06:17 👍 0 🔁 0 💬 0 📌 0
Technical Support Closing Early 12/11/25 Sonic Technical Support will be closing early at 5pm PST today, 12/11/25 for our yearly teambuilding event. We will resume normal hours tomorrow, 12/12/25, at 6am PST. Our apologies for any inconvenience this may cause. Read more →
11.12.2025 18:12 👍 0 🔁 0 💬 0 📌 0
DNS Problems – Under Investigation We are seeing an increase in in DNSSEC validation failures on our recursive dns servers. The cause has been identified as a security patch that was applied, which applied a stricter validation policy to domains with DNSSEC enabled. We are currently looking for ways to mitigate the problem. Update: The cause of these problems has been positively identified as a… Read more →
24.10.2025 23:43 👍 0 🔁 0 💬 0 📌 0
webmail upgrade coming soon Sonic will soon be rolling out an upgrade to https://webmail.sonic.net You can preview these changes by going to https://webmail-beta.sonic.net For more information, please use this link: https://forums.sonic.net/viewtopic.php?t=18376 Read more →
21.10.2025 15:43 👍 0 🔁 0 💬 0 📌 0
VPN Encryption TLS Update On Friday, October 24th at 11am PST we will be upgrading our VPN cluster to modify the minumum supported TLS encryption version from 1.1 to 1.2. Our analysis shows that we do not have any active users connecting with TLS 1.1, however we still wanted to provide this notice for your information. Thank you for your understanding, and thanks for… Read more →
17.10.2025 19:01 👍 0 🔁 0 💬 0 📌 0
Intermittent IMAP login issue. Routine maintenance this evening caused unexpected load on some of our IMAP/POP mail servers that lasted from 11:15pm to 12:12am. During this time some users may have experienced intermittent problems logging in. The situation is believed to be resolved; our operations team will be reviewing the incident to reduce the impact of the same maintenance in the future. -SOC Read more →
10.10.2025 07:21 👍 0 🔁 0 💬 0 📌 0
Systems Maintenance Update: Maintenance complete Beginning at 11pm tonight (10/7/2025), System Operations will be performing updates to various public-facing systems which may lead to short disruptions of those systems. Maintenance work for each system is expected to be very brief, and the overall maintenance period is scheduled for one hour. An update will be sent upon completion. Read more →
08.10.2025 00:53 👍 0 🔁 0 💬 0 📌 0
Technical Support and Billing availability update for 10/03/2025 We are taking a short break to celebrate our hardworking teams: Sonic Technical Support will be closed from 11AM to 4PM PST on 10/3/25. Sonic Billing Team will be closed starting at 11AM on 10/3/25 and reopening on Saturday, 10/4/25 at 8AM. Give us a call today if you need any assistance in advance! Thank you for understanding. Read more →
02.10.2025 16:08 👍 0 🔁 0 💬 0 📌 0
Membertools Two factor authentication outage Update: This issue appears to be resolved. Operations is currently investigating reports of customers not receiving two factor authentication request via SMS. – SOC Read more →
28.09.2025 19:35 👍 0 🔁 0 💬 0 📌 0
IMAP issue – Friday 08/08/2025 Last Friday (08/08/2025), from 11:14pm to 11:42pm PDT, our mail infrastructure had issues with serving requests to imap. The result would be seen as a failure to use imap (such as logging in or retrieving emails) during that time. Delivery of emails were unaffected. Although this MOTD is belated, it is the intent of our team to announce issues close… Read more →
11.08.2025 21:27 👍 0 🔁 0 💬 0 📌 0
4th of July Holiday Hours Sonic Technical Support will close early at 5 PM on Friday, July 4th. We will return to our regular 8 AM to 10 PM operating hours on Saturday, July 5th. Our Network Operations team will remain available with reduced staffing for our enterprise, dedicated circuit and colocated customers. The Billing and Consumer Sales teams will be closed on Friday, July… Read more →
03.07.2025 19:07 👍 0 🔁 0 💬 0 📌 0
Recursive DNS Issues We’ve been working on several improvements to our recursive DNS cluster configs to improve performance across the board and better support network growth in new regions beyond our existing service foot print in Northern and Southern California and have rolled out several config changes to the DNS proxies that handle ns1 and ns2.sonic.net over the past week. What we believed… Read more →
12.06.2025 23:18 👍 0 🔁 0 💬 0 📌 0
Email and Login Issues for June 9th UPDATE: Login and Email issues should now be fixed. If you are still experiencing issues accessing services on your Sonic account, please reach our to our Customer Support group: Email support@sonic.com SMS (833) 836-0300 Call (855) 394-0100 — A small subset of customers may be experiencing issues with accessing Email, Member Tools, and other services which require logins. The Operations… Read more →
09.06.2025 18:46 👍 0 🔁 0 💬 0 📌 0
VPN Maintenance Update: This maintenance is complete. This maintenance has been rescheduled for Thursday, June 6th at 10PM PST. On Thursday May 29th, beginning at 10pm PST we will be upgrading components of our customer VPN infrastructure. In order to facilitate these upgrades there will be a small window of downtime for the service. It is estimated that the window for this… Read more →
29.05.2025 22:02 👍 0 🔁 0 💬 0 📌 0
Email Issues (POP3/IMAP/Webmail) This morning, starting just before 6:00AM PST, one of our IMAP mail servers started causing errors for a small number of mailboxes assigned to it. Symptoms included failure to retrieve emails, failed logins, and general slowness. Our operations team was notified by Customer Support of the resulting email outage as of 9:00AM and restarted the impacted server to return it… Read more →
05.05.2025 16:55 👍 0 🔁 0 💬 0 📌 0
Systems Maintenance Update: Maintenance complete. Some unexpected instability was encountered with the mail cluster which caused the maintenance window to run long. Beginning at 11pm tonight (4/2/2025), System Operations will be performing updates to the following systems: sonic.com Webmail/Webmail Beta Forums Speedtest Maintenance work for each system is expected to be very brief, and the overall maintenance period is scheduled for one hour.… Read more →
03.04.2025 00:20 👍 0 🔁 0 💬 0 📌 0
Systems Maintenance Updates Complete as of 11:35PM PST. Tonight (March 27th) at 10pm PST, we will be performing maintenance on the following services: Email (IMAP/POP) Webmail VPN This process should take no more than one hour and may cause any open connections or sessions to disconnect as systems are rebooted. Thank you for your patience. — Joe M @ Sonic System Operations Read more →
27.03.2025 23:45 👍 0 🔁 0 💬 0 📌 0
Phone Switch Maintenance Update: 3:54 AM Maintenance is completed March 12th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours. ~Network Engineering Read more →
11.03.2025 17:01 👍 0 🔁 0 💬 0 📌 0
Phone Switch Maintenance Update: 4:00 AM Maintenance is completed. March 11th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours. ~Network Engineering Read more →
10.03.2025 15:47 👍 0 🔁 0 💬 0 📌 0
Phone Switch Maintenance Update: March 4th, 2:50 AM Maintenance is complete. March 4th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours. ~Network Engineering Read more →
03.03.2025 16:01 👍 0 🔁 0 💬 0 📌 0
Systems Maintenance 2/19/2025 Between 11 and midnight tonight the System Operations team will be transitioning a key backend server to our virtualization platform. While most systems will continue to run normally during this shift, some instability with various elements of our Member Tools may be encountered. An update will be posted once work is complete. Update: Maintenance is complete, all systems appear healthy. Read more →
19.02.2025 23:48 👍 0 🔁 0 💬 0 📌 0