Washington UTC

Graphic for Consumer Protection Week showing three people working at laptops with text noting $401,276 returned to consumers in 2025 through 1,258 customer complaints across six industries.

From answering calls to resolving complaints, our Consumer Protection team works behind the scenes to support customers across Washington.

Thank you for helping people navigate tough situations every day.🙏🙏 #NCPW2026

Graphic titled “We’re Here to Help: Consumer Protection Services” with a photo of customer service representatives wearing headsets and a list of issues the UTC can help with, including billing disputes, service complaints, utility assistance referrals, disconnect notices, and deposit problems.

If something doesn’t feel right with your utility bill or moving company, reach out.

The UTC Consumer Protection team is available by phone at 1-888-333-WUTC (9882) or online at www.utc.wa.gov/fileacomplaint.

#ConsumerProtection #NCPW2026

Smiling woman with arms crossed in an office setting next to text that reads “Join our team! Program Specialist 3” and a link to apply at bit.ly/UTC-Jobs with the UTC logo.

The UTC is hiring a Program Specialist 3 to join the Records Management Office.

This position helps support the agency’s public records and disclosure program by coordinating requests, improving processes, and helping ensure compliance with public records laws.

📅 Apply by 3/13
🔗: bit.ly/4b31hjm

Graphic reading “National Consumer Protection Week, March 1–7, 2026” with FTC logo and consumer-themed icons on a teal background.

It’s Consumer Protection Week! All week long, we’re sharing tips and resources to help Washington residents understand their rights and get help when issues come up.

Learn more: utc.wa.gov/consumers

Graphic of water flowing from an irrigation pipe with text: “Call for Public Comment – East Side Improvement Co. rate proposal. March 17 at 6 p.m.” UTC logo and website at bottom.

East Side Improvement Co. is asking to raise water and irrigation rates. Customers can weigh in during a virtual public comment hearing at 6 p.m. on March 17.

Join the conversation and share your input before the commission makes a decision. Learn more: bit.ly/4bkOnhX

Graphic showing a telecom tower silhouette with text about UTC staff adjusting a CenturyLink penalty recommendation from $15.5M to $10.9M.

UTC Consumer Protection staff adjusted their penalty recommendation in an ongoing case involving CenturyLink, lowering it from $15.5 million to $10.9 million following a corrected calculation.

Read more: bit.ly/4rIawwD

UTC News / Transportation. UTC approves rail safety funds for equipment upgrades in Lewis, Pierce, and Thurston Counties. utc.wa.gov. Railroad crossbuck with two red lights

Thirteen railroad crossings in Lewis, Pierce, and Thurston Counties are getting upgrades to benefit public safety.

🚂 Learn more at bit.ly/3MOjd9o

Excavator dumping construction debris into a large blue container at a recycling facility, with a UTC News Transportation banner and headline reading “State regulators approve settlement with DTG Enterprises.”

State regulators approved a settlement with DTG Recycling that launches a new rulemaking on how solid waste haulers operate statewide. The agreement also requires stronger tracking and sorting of recyclable materials.

Get the details: bit.ly/4a8X52s

Graphic shows a professional reviewing documents at a desk. Text reads “Join our team! Regulatory Analyst 3” with “Apply online at bit.ly/UTC-Jobs” and the UTC logo.

📣 We’re hiring a Regulatory Analyst 3!

Join our Water and Transportation team to help lead PRO billing & payments, support SB 5284 compliance, & collaborate with partner agencies statewide. This role is expected to run through June 30, 2027.

📅Apply by 2/12
🔗https://bit.ly/4rwO3lx

Workers walking beside natural gas pipelines with a headline about a $2 million settlement approval.

State regulators approved a $2 million settlement with Cascade Natural Gas following multiple pipeline safety violations.

The settlement includes financial penalties and new safety and compliance requirements.

Learn more by reading the full press release: bit.ly/3MdOQc8

Pink, purple, and blue optical fiber background with UTC orange and blue shield.

UTC staff approved a settlement agreement between CenturyLink and AT&T. This agreement includes customer protections and investments toward voice service quality and broadband growth across the state.

🔗 Learn more: bit.ly/4kaxl9a.

811 outreach table with staff member standing under a black 811 tent, displaying safety materials and giveaways.

At the Tacoma Home + Garden Show? Be sure to stop by the 811 table.

Planning a home or garden project this year? Learn why calling 811 before you dig helps keep you safe and protects underground utilities. Our team will be there to share tips and answer questions.

🗓 1-29-2/1
📍Tacoma Dome

“We’re Hiring” graphic listing Energy/Utilities Engineer 3 and Fiscal Analyst 2, with UTC logo and application link.

💼 Grow your career in public service at the UTC!

⚡Energy/Utilities Engineer 3: Support wildfire mitigation, distribution planning, & energy interconnections.
📅 Apply by 2/8
🔗 bit.ly/3NFk8co

💰 Fiscal Analyst 2: Support accounts payable & agency financial operations.
📅 Apply by 2/9
🔗 bit.ly/3LC7ABZ

Graphic reading “We are Hiring!” listing IT Application Developer and Program Specialist 3 (Temporary), with photos of staff working in an office.

Grow your career in public service with the UTC:

IT Application Developer
Enterprise apps, system support & software development
📅 Apply by 1/19
🔗 bit.ly/4pGbh7x

Program Specialist 3 (Temporary)
Public records coordination & disclosure compliance
📅 Apply by 1/15
🔗 bit.ly/3Lud55y

Power lines at sunset with text announcing approved Puget Sound Energy rate changes starting Jan. 1, 2026.

Washington regulators approved multiple orders that will change Puget Sound Energy electric & natural gas rates starting Jan. 1, 2026.

The updates reflect clean energy requirements, reliability investments, climate compliance costs, & customer bill assistance programs.

Learn more: bit.ly/3YfG6EV

A marine pilotage boat on the water. Text reads "UTC News / Transportation / Public invited to comment on Puget Sound Pilots' proposed rate increase / 6 p.m. on Tuesday, Jan. 13, 2026 / www.utc.wa.gov"

You are invited to comment on Puget Sound Pilots' proposed rate increase.

📍Join by Zoom or by phone
🕕 6 p.m. on Tuesday, Jan. 13, 2026
🔗 Learn more at bit.ly/491Scrr

Transparent image of a telecommunications tower in the sky.

The UTC will hold a public comment hearing on CenturyLink's proposed transfer of assets to AT&T. Your input will help inform the commission’s final decision.

📍Join on Zoom or by phone
🕕 6 p.m. on Monday, Jan. 5, 2026
🔗 Learn more at bit.ly/49uYVdw

Professional woman holding a folder next to text reading “We’re Hiring: Administrative Law Judge,” with UTC logo.

Grow your legal career in public service!⚖️

The UTC is hiring an Administrative Law Judge to regulate WA utility and transportation companies. Preside over adjudications and help shape decisions with statewide impact.

📅 Apply by 1/1/26
🔗 bit.ly/3YP7KbP

Power transmission lines at sunset with text announcing approval of PacifiCorp tariff updates and a new cost-sharing plan.

The UTC approved updates to PacifiCorp’s electric service tariff that remove coal from Washington customer rates and reduce costs by about $68 million.

The decision also supports Washington’s clean energy goals and includes safeguards for customers.

🔗 Learn more: bit.ly/4avl7VQ

UTC NEWS / ENERGY / State regulators order Puget Sound Energy to refund over-collected rates / www.utc.wa.gov

Today, state regulators ordered Puget Sound Energy to refund over-collected rates related to the coal-fired Colstrip power plant. The order honors Washington's climate commitments, reducing burdens to vulnerable populations and ensuring fairness to customers.

Learn more: bit.ly/44xmwHO

UTC News / Energy / State regulators order Avista to refund over-collected rates / www.utc.wa.gov

Today, state regulators ordered Avista to refund over-collected rates related to the coal-fired Colstrip power plant. The order honors Washington's climate commitments and ensures fairness for customers.

Learn more: bit.ly/3Y7Ygbx

Graphic with 'Join Our Team!' and 'Now Hiring: Senior Regulatory Analyst, Energy/Utility Engineer 3,' and diverse staff in office setting.

Grow your career in public service with the UTC:

Senior Regulatory Analyst (Energy Planning)
Energy planning, utility rates, & regulatory analysis
📅Apply by 12/21
🔗 bit.ly/3KxNI2o

Energy/Utility Engineer 3 (Pipeline Safety)
Pipeline inspections &safety compliance
📅Apply by 1/1/26
🔗 bit.ly/4p3dbij

Train speeds through a crossing. Text reads "UTC News - Transportation / UTC approves rail safety funds for equipment upgrades in Yakima County / www.utc.wa.gov"

🚂 The UTC approved over $176,000 in Grade Crossing Protective Fund (GCPF) grants for eight crossings in Yakima County. Funds will be used to install new devices that detect when a train is approaching and turns on warning lights, gates, and bells.

🔗 Learn more: bit.ly/4rAYg18

Two coworkers have a conversation in an office common area. Text reads "We're Hiring. Deputy Directors: Rates and Data Analysis and Planning and Resource Analysis. Apply at bit.ly/UTC-Jobs."

We are looking for two deputy directors to join our Policy Division! One focuses on rates and data analysis, and the other on planning and resource analysis.

💼 Learn more and apply for the one that fits your experience and career goals: bit.ly/44uuvVS

Passenger train going through a crossing with gates down and lights flashing. Text reads "UTC News / Transportation. UTC approves rail safety funds for crossings in Walla Walla County / utc.wa.gov"

🎉 The UTC recently approved rail safety funds for several railroad crossings in Walla Walla County to get new crossing signal bungalows!

Learn more about the project and funding at bit.ly/3KjrssK.

Graphic announcing a job opportunity for an Administrative Assistant 5. It shows two people talking at a desk with a laptop and coffee mugs.

We’re hiring an Administrative Assistant 5 to support the Executive Director and Executive Commission Office with high-level administrative and executive support.

Fast-paced, confidential, and central to agency leadership operations.

📅 Open until 11/28
👉 bit.ly/4o6bdNv

Graphic announcing a UTC public comment hearing on PacifiCorp’s proposed electric rate changes scheduled for Dec. 2 at 6 p.m.

📢 The UTC is holding a virtual public comment hearing on PacifiCorp’s proposed electric rate changes.

🗓 6 p.m. on Tuesday, Dec. 2, 2025
💻 Join by Zoom or by phone
➡️ Learn more: bit.ly/3XxHORw

Congrats! Commissioner Ann Rendahl / Named president of the National Association of Regulatory Utility Commissioners (NARUC)

🎉 Commissioner Ann Rendahl was named president of the National Association of Regulatory Utility Commissioners at their annual conference in Seattle this week.

Congratulations, Commissioner Rendahl! We look forward to seeing your vision of unity and impact come to life.

Learn more: bit.ly/3LXoaf3

Brian Rybarik stands at a podium wearing a black suit and green tie. He is speaking to the audience on a stage with an American flag and Washington state flag on either side of the white abstract display board.

Chair Brian Rybarik just gave an incredible welcome speech at #NARUCAnnual25! His signature humor and warmth left the audience feeling energized and ready to enjoy the rest of the conference this week.

Job recruitment graphic featuring two engineers at a construction site. The text reads: "We're Hiring Transportation Engineer 3" with application details at careers.wa.gov for the UTC.

🚆We’re hiring a Transportation Engineer 3 to help keep Washington’s railways safe. You’ll support statewide enforcement of railroad safety laws with a focus on hazardous materials.

📅 Apply by Nov. 20
🔗https://bit.ly/43kee5s