ResultsCX appoints Gautam Thakkar as the new CEO.
#CXServices #LeadershipUpdate #ExecutiveAppointment
resultscx.com/press-releas...
10.03.2026 12:51
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ResultsCX appoints Gautam Thakkar as the new CEO.
#CXServices #LeadershipUpdate #ExecutiveAppointment
resultscx.com/press-releas...
Press: TP awarded #CXServices contract by The Very Group
#CXTransformation #retail @nhinsight.bsky.social
www.theboltonnews.co.uk/news/2591439...
Atento partners with Thrivin and Sanas for delivery from East Africa using the impact sourcing model and #AIVoice solutions
#CXServices #CX @nhinsight.bsky.social
atento.com/en/imprensa_...
New Mindpearl #CXServices in #Travel vendor assessment is now online @nhinsight.bsky.social.
Clients looking for a vendor with deep airline sector presence across geographies, client types, and LOBs, should consider this profile on Mindpearl.
reimagine.nelson-hall.com/reports/mind...
New endeavors by the U.S. regulators to contain the offshoring of #CXServices operations. The administration has an interesting approach to focus on language proficiency, an issue increasingly affected by #AIVoice.
www.reuters.com/business/med...
New TELUS Digital #CXServices in #Travel, #Transportation, and #Hospitality assessment. Clients looking for a vendor with depth of the sector portfolio, multi-tower BPS, digital services, and a dedicated AI enablement practice, should consider this profile on TELUS Digital.
Capita partnered with Snowflake for data management and intelligence in #CX operations. Capita deployed Snowflake’s #AI Data Cloud across four contact center clients in the U.K. and Ireland
@nhinsight.bsky.social
www.capita.com/news-and-ins...
in travel, hospitality, and logistics, and strong analytics capabilities should consider this profile on Tech Mahindra.
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reimagine.nelson-hall.com/reports/repo...
New Tech Mahindra #CXServices in #Travel, #Transportation, and #Hospitality profile now available.
Outsourcing clients looking for a CX services vendor with strong sector-specific revenue generation experience, mature vision for agentic AI deployment ...
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☑️ Offshore relocation is ongoing but limited by regulatory constraints for certain verticals (public sector and healthcare)
☑️ Industry consolidation begins to benefit larger players with technology and scale advantages.
More details => NelsonHall portal reimagine.nelson-hall.com
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Overview of the last quarter for public #CXServices players:
☑️ Accelerating #AITransformation viewed as a shift toward hybrid AI + human workforce and expected to improve margins in 2026
☑️ Strong demand for #AItraining and data annotation services continues
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New Alorica #CXServices in #Travel, #Transportation, and #Hospitality profile. Clients looking for a vendor w/ WFMaaS, QAaaS, and training as a service offerings, a comprehensive talent management practice, and expertise in trust and safety, should consider this profile.
REACH XCEL opens first site in Varna, Bulgaria. The site will start with 50 employees. It has #CXServices centers in Heilbronn, Germany and Prishtina, Kosovo
@nhinsight.bsky.social
www.callcenterprofi.de/branchennews...
So what would you name YOUR AI agent...?
sowo.kr/KIQumenr
#GenAI #AgenticAI #AI
TP FY25 results: revs down -0.7% y/y (up +1.0% like for like) to €10,209m.
2026 outlook: like for like revenue growth between 0.0% and +2.0%.
More at @nhinsight.bsky.social
www.tp.com/media/pxmfy4...
TP Q4 results: revs down -3.6% y/y (-0.6% like for like) to €2,587m
#CXServices #CX @nhinsight.bsky.social
www.tp.com/media/pxmfy4...
TP's Board has appointed Jorge Amar as Chief Executive Officer. Daniel Julien and Thomas Mackenbrock to step down from their executive roles in March.
www.tp.com/media/pxmfy4...
TaskUs FY 2025 results: revs up 19.0% y/y to $1,183.5m, net income margin up 4pts y/y to 8.6%. FY 2026 outlook: revs between $1,210m to $1,240m. Announces CFO transition.
#CXServices #CX #TrustandSafety @nhinsight.bsky.social
ir.taskus.com/news-release...
TaskUs Q4 results: revs up 14.1% y/y to $313m, net income margin up 6.3pts y/y to 9.5%. AI Services expanded by 45.9% y/y. Added 1.7k employees since the third quarter. Q1 outlook: revs between $296m to $298m.
More at @nhinsight.bsky.social
ir.taskus.com/news-release...
Thanks Mphasis for the #AIEnablement briefing. Strong capabilities for value extraction, re-learn, and converting learning and business rules into user stories via the NeoData framework and Ontosphere, an anthology-based approach w/ ready-to-use startup packs of knowledge graphs.
German TAS AG opens new #CXServices sites in #Zagreb and #CapeTown for German language delivery
#outsourcing #CustomerExperience #CX @nhinsight.bsky.social
www.callcenterprofi.de/branchennews...
The latest edition of our #CXServices Insights Newsletter is now available. It provides a round-up of our current and upcoming research and thought leadership, as well as news from around the industry...
sowo.kr/9ESFf3Jx
#CX
Thanks TaskUs for the #AIEnablement briefing and for showcasing the significant y/y growth, specialized queues in data training and #RLHF for trust & safety, ad placement, #autonomousvehicles, #robotics, gaming, and creative work, expertise in red teaming & real-world safety
@nhinsight.bsky.social
New @nhinsight.bsky.social blog: "Movate’s #BizGenie: #AI-powered #CXInsights as Transformation Lever"
One of the most exciting opportunities for the use of #GenAI in contact center operations is in analytics automation and democratizing access to insights
reimagine.nelson-hall.com/articles/mov...
...an elastic hybrid delivery model, and an advanced revenue generation practice, should consider this profile on #Movate.
@nhinsight.bsky.social
reimagine.nelson-hall.com/reports/repo...
New Movate #CXS in #Travel, Transportation & Hospitality vendor assessment. Outsourcing clients looking for a #CXServices vendor with a strong live agent assist toolkit with IP, use cases across processes, and a number of travel deployments...
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Thanks Cognizant for the #AIEnablement briefing and for sharing capabilities in specialized #AITraining for autonomous vehicles and fintech, strategic hyperscaler partnership for foundational models, expertise in #RLHF, investments in data and process readiness #AI consulting
@nhinsight.bsky.social
Firstsource partners with Prosper AI for #AIVoice agents for healthcare revenue cycle management
#HealthTech #VoiceAI #RCM #AIinHealthcare
@nhinsight.bsky.social
www.firstsource.com/newsroom/pre...
Thanks @coforge.bsky.social for the #AIEnablement briefing today. Highlights include centralized AI enablement assets library & marketplace with RAG as a service, dedicated platforms for AI guardrails & observability, a deep portfolio of industry use cases, and agentic workflows.
IBEX Q2 results (ending 31 Dec): revs up 16.7% y/y to $164.2m, margin up 1pts y/y to 7.8%.
Revises 2026 revenue guidance: $620m to $630m from previously $605m to $620m.
#CXServices @nhinsight.bsky.social
investors.ibex.co/news-release...
