Ian Jindal's Avatar

Ian Jindal

@ianjindal.com

www.ianjindal.com | www.retailx.net | www.customerx.net Host of the RetailCraft podcast. Existentialist Flaneur. D2C, eCommerce, sustainability and public policy. In no particular order.

132
Followers
251
Following
29
Posts
16.10.2023
Joined
Posts Following

Latest posts by Ian Jindal @ianjindal.com

Preview
AI: solvent and accelerant on the route to a CustomerX world Separate sectors in D2C commerce were bridged by data exchange, commerce media and API-first platforms. AI at once dissolves the remaining membranes and accelerates commerce. CustomerX is our answer.

Sectors are dissolving in the customer-facing world. Retail, FMCG, travel, hospitality, streaming, gaming, services... all compete/collaborate/copy in the push for the customer's disposable and discretionary spend. #AI is both the solvent and accelerant. open.substack.com/pub/ianjinda...

01.02.2026 13:47 πŸ‘ 0 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0
Preview
World View AI True agentic AI capability won't happen while LLMs and word-based AI leads the charge. We need 'world view' models to allow action in space-time - beyond the confines of the 2D 'page'.

open.substack.com/pub/ianjinda...

25.11.2025 07:11 πŸ‘ 1 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0
Preview
World View AI True agentic AI capability won't happen while LLMs and word-based AI leads the charge. We need 'world view' models to allow action in space-time - beyond the confines of the 2D 'page'.

World View AI
www.ianjindal.com/p/world-view...

23.11.2025 18:13 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Preview
Sovereign AI - a holiday example With family road-trip in progress, a worked example of Agentic and Sovereign AI to show the differences. The question isn't how AI can help, but rather whether it's working for you or for a vendor...

A worked example-ish of
#sovereignAI
open.substack.com/pub/ianjinda...

24.08.2025 10:21 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Preview
Decadian shifts in retail 100x the ad money chasing 6x the income with 12x the ads. Thinking about ad performance leads to questions about a decadian shift in retail as sectors converge on the consumer?

open.substack.com/pub/ianjinda...

31.07.2025 22:04 πŸ‘ 2 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Preview
Morbidly obese? Recipe pages bloated to game search engines. Adipophilia now stalks product pages. We'll look at bloviated pages, and tsundoku... all in no particular order

open.substack.com/pub/ianjinda...

18.07.2025 22:53 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Preview
Velvet Rope Retail From nightclubs and bouncers to a growing feature in retail's most desirable streets. What, why? Queues outside stores. Plus RetailCraft podcasts, AirlineMeals and endangered Heritage Crafts. #inpo

open.substack.com/pub/ianjinda...

05.07.2025 07:56 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Preview
Velvet Rope Retail From nightclubs and bouncers to a growing feature in retail's most desirable streets. What, why? Queues outside stores. Plus RetailCraft podcasts, AirlineMeals and endangered Heritage Crafts. #inpo

open.substack.com/pub/ianjinda...

04.07.2025 22:14 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image Post image Post image

What's your core? open.substack.com/pub/ianjinda...

09.06.2025 10:31 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

"Age of Insecurity" - tariffs, realignment, 'slowbalization'
open.substack.com/pub/ianjinda...

11.04.2025 18:04 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Another #train #window #colour #sun moment from my #berlin-#amsterdam journey.

28.02.2025 20:26 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

On the train from
Berlin to Amsterdam. About 6 hours in total and therefore only 30 mins slower than schlepping to/from airports and standing in queues. Beautiful winter light (cheering at -10Β°). #eurotrain #ice #dbahn

19.02.2025 09:36 πŸ‘ 2 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Preview
They shone brightly A partial list of shuttered New York stores that were once exemplars. Allure, Amazon 4-star, Intersect by Lexus, Rebecca Minkoff, Ferragamo, Samsung837, The House of Showfields and Neighbourhood Goods

Some reflections on #nyc #retail stores that were once exemplars but now shuttered. open.substack.com/pub/ianjinda...

05.01.2025 15:45 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Palais-Royal in December

04.01.2025 09:42 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Down Brick Lane, just by Grimes Street, a graffiti face has acquired some 3D bauble-and-branch hair for Christmas.
#graffiti #street #shoreditch #e2

30.12.2024 12:12 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Walked past Philippe Conticini’s store in #Islington last night and did a double-take at the enormous #croissants. Like an enormous grub I thought they were fake. Nope - family sized, sharing, β€œxxl” pastries. My hand is in shot for scale. No, I didn’t try them. philippeconticini.co.uk

30.12.2024 11:23 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Van Gogh exhibition at the National Gallery.

15.12.2024 23:33 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

… or the Middle Ages return

13.12.2024 15:42 πŸ‘ 2 πŸ” 0 πŸ’¬ 1 πŸ“Œ 0
Post image

My morning’s offering is a spam LinkedIn account where they forgot to paste in their fake name ;)

12.12.2024 09:43 πŸ‘ 2 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Preview
Google Maps Find local businesses, view maps and get driving directions in Google Maps.

There used to be one of those fish pedicure places in Quimper - β€œSweety Fish Spa”. Used to laugh at the name. Little did I know the fish-flesh relation to St Corentin! (maps.app.goo.gl/YSkALUpc4aDx...)

12.12.2024 09:41 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Bonjour Paris. From the window of the RER B heading into the city.
.
.
#train #paris #flaneur #streetphoto

10.12.2024 14:38 πŸ‘ 3 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image Post image

Waitrose. Soy sauce. Santa hats. Not sure why, or even the link to Christmas, but being Waitrose the hats are zip tied on. Sign of the times. My first thought was it was guΓ©rilla crocheting in the wild, but now I’m not sure..

10.12.2024 14:35 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0

That’s why it’s β€œaspirational” ;) If you were living that life of consumption you’d be complaining to your mates over a bottle of cheval blanc that you wish you could give it all up and become a writer :)

28.11.2024 21:56 πŸ‘ 3 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Hudson Yards looking rather magical despite itself, along with the Vessel, finding its purpose as a seasonal decoration.
#hudsonyards #thevessel #newyork #flaneur #rainycity

21.11.2024 22:41 πŸ‘ 0 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Singing in the rain. Singer in full flow under his umbrella while
filming himself on the #Highline. Grotty weather, lovely voice.

#newyork #street #rain #nyc #flaneur

21.11.2024 22:37 πŸ‘ 1 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image Post image

2-bell fire in soho today at 251 Broome Street, a 19th century tower. 25 fire engines, drones buzzing around and lots of street level spectating and advice-good bing. No-one was hurt - story here www.nbcnews.com/video/firefi...

.
. #leica #m11 #aposummicron #fire #newyork

21.11.2024 03:15 πŸ‘ 5 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

Greenwich Village. A bit of β€˜bluescreen’ urban camo at play ;)

#m11 #aposummicron #newyork #nyc #street

20.11.2024 10:58 πŸ‘ 3 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0
Post image

An everyday moment on Broadway.
Ice-cream time in the November sun.
#flaneur #m11 #aposummicron #street #nyc #newyork

20.11.2024 10:50 πŸ‘ 2 πŸ” 1 πŸ’¬ 0 πŸ“Œ 0
Post image Post image

Arrived in NYC for a week of pavement-pounding - 157 store visits and some interviews as I look for the β€˜wow’ stores in readiness for my tours at NRF25. From bright sun to light night - and a balmy 20Β° too.

18.11.2024 23:47 πŸ‘ 4 πŸ” 0 πŸ’¬ 0 πŸ“Œ 0