Request Tracker

RT 4.4 and RTIR 4.0 End of Life – Upgrade to Request Tracker 6 for Ongoing Support RT 4.4 and RTIR 4.0 have reached end of life. Best Practical no longer provides updates or security fixes for these versions. Upgrade to Request Tracker 6 for continued support, new features, and…

RT 4.4 and RTIR 4.0 have officially reached end of life. Teams running these versions will no longer receive updates or security fixes.

It’s a good time to plan an upgrade to RT 6 so you stay supported and reduce risk.
Full details: requesttracker.com/2025/11/rt-4...

Request Tracker 6.0.2 and 5.0.9 Released – Security Fixes, History Filtering, and Performance Updates Request Tracker (RT) 6.0.2 and 5.0.9 are now available with key security fixes, improved ticket history filtering, new calendar views, and better memory management. Upgrade now or move to RT Cloud…

We’ve released Request Tracker 6.0.2 and 5.0.9!

RT 6.0.2 adds ticket history filtering, a new calendar view, and server-side memory improvements. RT 5.0.9 delivers key maintenance updates.

Both releases include security fixes, so we recommend upgrading soon. 

buff.ly/Vm547fT

RT 6.0.1 and RTIR 6.0.1 Now Available Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibilit…

🎉 New Release Alert! RT 6.0.1 and RTIR 6.0.1 are now available!

If you're running older versions such as RT 4.4 or RTIR 4.0, note that support ends in November 2025, making this a perfect time to plan your upgrade.

Read the full announcement here: requesttracker.com/2025/08/rt-6...

RT 6.0.1 and RTIR 6.0.1 Now Available

Request Tracker (RT) 6.0.1 and RT for Incident Response (RTIR) 6.0.1 have been released, so RTIR users can now upgrade and get all of the new features in RT 6. In addition to providing compatibility with RT 6, the new version of RTIR offers some new features…

RT 6 Extensions Are Here! Many popular RT extensions have now been updated for full compatibility with Request Tracker 6!

We've been hard at work getting our most popular RT extensions ready for RT 6 and they're finally here! If you've been holding off on upgrading until key extensions were ready, the wait is over 🕜.

Learn more and start planning your upgrade: requesttracker.com/2025/06/rt-6...

Check out our latest CPAN activity for Request Tracker: RTx-RemoteLinks-1.02! metacpan.org/release/BPS/...

Check out our latest CPAN activity for Request Tracker: RT-Extension-RepeatTicket-3.00! Repeat tickets based on a schedule. metacpan.org/release/BPS/...

Check out our latest CPAN activity for Request Tracker: RTx-TicketlistTransactions-1.02! This extension adds LastTransactionContent as a search display column. metacpan.org/release/BPS/...

Check out our latest CPAN activity for Request Tracker: RT-Extension-ActivityReports-2.00!
metacpan.org/release/BPS/...

RT-Extension-JSGantt-1.09 Gantt charts for your tickets

Check out our latest CPAN activity for Request Tracker: RT-Extension-JSGantt-1.09!
metacpan.org/release/BPS/...

RT-Extension-ExtractCustomFieldValues-3.17 extract CF values from email headers or body

Check out our latest CPAN activity for Request Tracker: RT-Extension-ExtractCustomFieldValues-3.17!
metacpan.org/release/BPS/...

RT-Extension-ExcelFeed-0.04 RT-Extension-ExcelFeed Extension

Check out our latest CPAN activity for Request Tracker: RT-Extension-ExcelFeed-0.04!
metacpan.org/release/BPS/...

RT-Extension-ExcelFeed-1.00 RT-Extension-ExcelFeed Extension

Check out our latest CPAN activity for Request Tracker: RT-Extension-ExcelFeed-1.00!
metacpan.org/release/BPS/...

RT-Extension-CommandByMail-3.02 Change ticket metadata via email

Check out our latest CPAN activity for Request Tracker: RT-Extension-CommandByMail-3.02!
metacpan.org/release/BPS/...

RT-Extension-AutomaticAssignment-2.00 RT-Extension-AutomaticAssignment Extension

Check out our latest CPAN activity for Request Tracker: RT-Extension-AutomaticAssignment-2.00!
metacpan.org/release/BPS/...

RT-Extension-FormTools-2.00 Create multi-page ticket creation wizards for RT

Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-2.00!
metacpan.org/release/BPS/...

RT-Extension-FormTools-1.18 Create multi-page ticket creation wizards for RT

Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-1.18!
metacpan.org/release/BPS/...

RT-Extension-MandatoryOnTransition-1.00 RT-Extension-MandatoryOnTransition Extension

Check out our latest CPAN activity for Request Tracker: RT-Extension-MandatoryOnTransition-1.00!
metacpan.org/release/BPS/...

RTx-Calendar-2.00 Calendar view for RT ticket dates and custom fields

Check out our latest CPAN activity for Request Tracker: RTx-Calendar-2.00!
metacpan.org/release/BPS/...

🚨 RT 6 is Here 🚨
Managing support queues, user requests, and custom workflows can feel like a battle. But with RT 6, you've got the tools to see everything, respond faster, and stay in control. Check out what's new -> requesttracker.com/meet-rt-6/

RT-Extension-Announce-1.06 RT-Extension-Announce Extension

Check out our latest CPAN activity for Request Tracker: RT-Extension-Announce-1.06!
metacpan.org/release/BPS/...

RT-Extension-MandatoryOnTransition-0.25 RT-Extension-MandatoryOnTransition Extension

Check out our latest CPAN activity for Request Tracker: RT-Extension-MandatoryOnTransition-0.25!
metacpan.org/release/BPS/...

RT-Extension-QuickAssign-1.03 RT-Extension-QuickAssign Extension

Check out our latest CPAN activity for Request Tracker: RT-Extension-QuickAssign-1.03!
metacpan.org/release/BPS/...

With RT 6 on the way, we're announcing the End-Of-Life for RT 4.4 and RTIR 4.0. Read the full EOL announcement here: bestpractical.com/blog/2025/4/....

RT 6 Beta is Here - Come Be Part of What's Next! 🚀 bestpractical.com/blog/2025/4/...

RT-Extension-FormTools-1.17 Create multi-page ticket creation wizards for RT

Check out our latest CPAN activity for Request Tracker: RT-Extension-FormTools-1.17!

We're running RT 6 on our RT – Beta Coming Soon! We’re excited to share that we’ve officially deployed RT 6 to our live RT system! This is a big milestone in our development process, as it means our team is now using RT 6 every day on our live…

We're now running RT 6 on our RT – Beta Coming Soon! 🎉 For more information, take a look at our post on our forum.

RT-Authen-OAuth2-0.13 RT-Authen-OAuth2 Extension

Check out our latest CPAN activity for Request Tracker: RT-Authen-OAuth2-0.13!

RT-Extension-RepeatTicket-2.04 Repeat tickets based on schedule

Check out our latest CPAN activity for Request Tracker: RT-Extension-RepeatTicket-2.04!

Module-Install-RTx-0.44 RT extension installer

Check out our latest CPAN activity for Request Tracker: Module-Install-RTx-0.44!