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Mollie | ๐ŸŒฟFern CX and CRM | Activist, Founder, Ally ๐Ÿ‰๐Ÿฅฅ๐ŸŒด's Avatar

Mollie | ๐ŸŒฟFern CX and CRM | Activist, Founder, Ally ๐Ÿ‰๐Ÿฅฅ๐ŸŒด

@ferncxandcrm.com

๐Ÿ’Œ Human-centered strategy | content | automations to turn your buyers into raving fans & repeat buyers ๐ŸŒฟ Eco & ethical CRM BLOG: https://blog.ferncx.com COMMUNITY: ferncrm.com/grassroots CX: ferncx.com CRM: ferncrm.com

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Latest posts by Mollie | ๐ŸŒฟFern CX and CRM | Activist, Founder, Ally ๐Ÿ‰๐Ÿฅฅ๐ŸŒด @ferncxandcrm.com

I too have sat by the pool with my laptop for a luxurious day of working from anywhere...

And that's when you realize it's impossible to see what's on the screen because the sun is brighter!

Don't believe the hype!! ๐Ÿ™„

Inspired by @sarahmoon.bsky.social's newsletter today about alienating marketng

13.03.2026 19:07 ๐Ÿ‘ 2 ๐Ÿ” 1 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

The things I'm learning about digital pollution don't surprise me, but it's quickly becoming something I want to raise awareness about.

It's one of the big topics we'll be discussing as a team at Fern CRM's annual Spring Retreat next week, so I'll take notes and report back!

#GreenBusiness

12.03.2026 16:47 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

Thanks to @chaoscoordination.bsky.social Amanda Russell's Threads post for bringing this topic to light!

11.03.2026 18:34 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0
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Meta acquires AI-driven social network Moltbook Creators Matt Schlicht and Ben Parr will join Metaโ€™s Superintelligence Labs as part of the deal, which aligns with the companyโ€™s previous AI investments.

"Meta [is] looking to introduce a whole range of AI profiles within its apps as a means to boost human engagement."

Oh fun! Because nothing makes me want to engage on social media more than bots in my comments section...

WHY ARE WE WASTING WATER ON THIS???

www.socialmediatoday.com/news/meta-ac...

11.03.2026 18:34 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

Filled with ideas (for Fern & our clients) after the @eatbigfish challenger workshop this morning!!

Lots of new ways to stand out in 2026 and shine as the ethical alternative to all the shittiness in the world today.

And, as expected, customer experience will be a HUGE differentiator this year!

11.03.2026 17:45 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

Sweet! Thank you, I'm looking forward to being able to post to Pinksky again! ๐ŸŽŠ๐ŸŽŠ๐ŸŽŠ

10.03.2026 21:37 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

@pinksky.app So is there a support portal or anyone I can contact about getting this fixed?

10.03.2026 20:06 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

Ugh. Gross! ๐Ÿคฎ

10.03.2026 20:05 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

In my own experience, Bluesky is feeling like a ghost town this year.

Any tips for finding/connecting with other ethical business owners on here?

Any suggestions for ethical business to follow?

06.03.2026 18:06 ๐Ÿ‘ 2 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

I'm feeling the same way about F1! I've never had any issue streaming it from around the world, but this year Apple TV has some stupid exclusive deal and I dread giving that company any money.

I've heard so many sports fans say all this is the breaking point and they're going back to pirating.

06.03.2026 17:55 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

Do I get ridiculously excited every time I help a new ๐ŸŒฟFern CRM user set up their account specifically for what they want to do and how they want to use it?

YES. I. DO!

I just love the excitement of seeing things take shape and being on the ground floor when success is first created.

๐Ÿ’ƒ๐ŸŽŠ๐Ÿ™Œ

05.03.2026 22:38 ๐Ÿ‘ 2 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

Of course! Thanks for your help!
I created this post on Pinksky:
bsky.app/profile/fern...

But it doesn't show up on my Pinksky feed. (I tried numerous times with different photos/posts and I can't get anything to show up on PS anymore. ๐Ÿ˜ญ)

My PS feed is set to show all posts created on Pinksky.

05.03.2026 22:35 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

@pinksky.app How can we get support when something isn't working?

I LOVE Pinksky & love posting to it, but lately I can't get a photo to show up on my Pinksky feed.

I've checked & triple checked the settings. I post the image from my Pinksky acct and it shows up on Bluesky but not Pinksky.

Halp!

05.03.2026 15:54 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

Stripe promoting their event with OpenAI's Greg Brockman (who donated millions to Trump AND jumped on the Dept of War deal) is either peak inability to read the room or intentionally picking a side.

I never loved Stripe, but (until now) I thought of them as the lesser evil to PayPal.

Not anymore.

04.03.2026 17:11 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

We're baaaaaack!

If anyone needs help today, I'm available at 3pm PT/6pm ET or tomorrow (Wed) at 11am PT/2pm ET.

Please RSVP with me so I know to show up.

So sorry for the last minute notice and inconvenience!! ๐Ÿ™

03.03.2026 21:16 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

๐ŸŒฟFern CRM Office Hours are canceled today!

I apologize, but we have to cancel today's Office Hours. We will try to reschedule for another day this week once I know more.

See the post in the Brain Trust Community for more details. (You can also book a 1:1 if you have an urgent issue.)

Take care!

03.03.2026 17:26 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

Oooooh, looking forward to more details!! ๐Ÿ˜

03.03.2026 00:12 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0
Post image

Calling all ๐ŸŒฟFern CRM users ~ starting this week, our Office Hours are at a new link.

Butter shut down, so we created a handy URL that will always redirect to the right meeting room, no matter which tool we use going forward.

All links in the community & calendar have been updated.
See you there!

02.03.2026 17:27 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0
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Statement from Dario Amodei on our discussions with the Department of War A statement from our CEO on national security uses of AI

Forgot to share the link:

www.anthropic.com/news/stateme...

27.02.2026 22:01 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

I'm deeply impressed with Anthropic taking a stand against using AI for mass domestic surveillance and fully autonomous weapons without human oversight.

This could literally cause the company to go out of business and it's 100% the right thing to do.

More CEOs with a conscience please!

27.02.2026 21:56 ๐Ÿ‘ 3 ๐Ÿ” 1 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0
Photo of a paper coffee cup made of unbleached cardboard with green ink that says, "100 CUPS PLANTS ONE TREE, SCAN HERE" and a green arrow pointing down towards a QR code that's shaped like a deciduous tree. Below the QR code tree it says, "SEE WHY THIS CUP IS DIFFERENT". The cup is sitting on an untreated wooden shelf in front of large windows. The view on the other side of the window is so foggy that the surrounding area looks almost blurry. Not much can be seen except the fuzzy silhouettes of trees.

Photo of a paper coffee cup made of unbleached cardboard with green ink that says, "100 CUPS PLANTS ONE TREE, SCAN HERE" and a green arrow pointing down towards a QR code that's shaped like a deciduous tree. Below the QR code tree it says, "SEE WHY THIS CUP IS DIFFERENT". The cup is sitting on an untreated wooden shelf in front of large windows. The view on the other side of the window is so foggy that the surrounding area looks almost blurry. Not much can be seen except the fuzzy silhouettes of trees.

Loving this weather & this coffee cup!

Enjoying a ๐Ÿ honey latte on this foggy morning from the new mom & pop cafe that opened up in the same building as Fern HQ.

We definitely share the same values AND it tastes heavenly! ๐ŸŒฒ๐ŸŒฒ๐ŸŒฒ

Stop by Blue Drip Co next time you visit the island! โ˜•

26.02.2026 18:05 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 1

AI doesn't get how butterflies move in real life and I love that for us. ๐Ÿฆ‹๐Ÿ

25.02.2026 17:13 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

I popped back into my Fern CRM inbox and can confirm the image still shows up no matter how many times I view it. No mobile app needed.

Yet another way Fern saves me time and stress every day!

Have you seen this? Do you find it inconvenient or nah?

24.02.2026 17:00 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0
A screenshot of a DM conversation where Instagram has replaced the image itself with a message that says, "This photo can only be replayed once. Use the mobile app to view."

A screenshot of a DM conversation where Instagram has replaced the image itself with a message that says, "This photo can only be replayed once. Use the mobile app to view."

Opened Messenger today and noticed a screenshot that someone had sent me yesterday now has this message under it.

I usually do all my DM'ing from the ๐ŸŒฟFern CRM inbox (without opening the apps themselves) so I don't always notice things like this.

24.02.2026 17:00 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

Also, EAST BAY REPRESENT!! Loving watching a neighbor succeed at the highest levels and be such a wholesome role model!! ๐Ÿคฉ

23.02.2026 19:29 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

With all the horrible things happening in the world right now, Alysa Liu has been medicine for me.

Watching her ENJOY the fuck out of every moment, having fun without the stress of competing, just wanting to be living art...

It's been so healing and has given me the energy to keep fighting.

23.02.2026 19:29 ๐Ÿ‘ 2 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

๐ŸŒฟFern CRM Office Hours starts in 5 hours (from when this was posted).

Bring your q's and ideas ~ whether related to your tech stack, CRM, client experiences, impact, business strategy, marketing efforts, or anything else affecting your ethical business.

It takes a community...

See you there! ๐Ÿ™Œ

12.02.2026 17:44 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0

Hey @labor-on-the-line.bsky.social ~ looking forward to seeing you post things like this on Bluesky too, so we don't have to direct traffic to Meta! ๐Ÿ™Œ

10.02.2026 18:50 ๐Ÿ‘ 0 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0
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On the Line on Instagram: "What does Amazon have to do with ICE? Amazon Web Services provides critical tech infrastructure for the mass deportation machine, but the shipping and warehouse workers that... 4,859 likes, 86 comments - laborontheline on July 14, 2025: "What does Amazon have to do with ICE? Amazon Web Services provides critical tech infrastructure for the mass deportation machine, but the s...

Today in "Amazon is super evil and should be boycotted..."

Amazon is happily sharing the info they've collected on its users, employees, and facial recognition software to help ICE target & deport people.

Sauce: @laborontheline: www.instagram.com/reel/DMGGc3I...

10.02.2026 18:50 ๐Ÿ‘ 2 ๐Ÿ” 0 ๐Ÿ’ฌ 1 ๐Ÿ“Œ 0

OMG this is so exciting Fiona!!! ๐Ÿคฉ

09.02.2026 19:50 ๐Ÿ‘ 1 ๐Ÿ” 0 ๐Ÿ’ฌ 0 ๐Ÿ“Œ 0