Vince Weseli, CCXP

Meme from a scene in "The Boys" where one character with the X (Twitter) logo says, "You're just a cheap fucking knockoff," and the other with the Bluesky butterfly logo replies, "Oh no no no... I'm the upgrade."

Some platforms walk so others can soar. Others lie dead in a ditch. 🦋 Bluesky isn’t just another alternative. Clean vibes, real conversations and a fresh start.

Build your presence here.

We can help! 👉 skypilot.social

#Bluesky #SocialMediaGlowUp #TheUpgrade #Meme

Amazon doesn't want you to be able to contact them Problems with Amazon’s delivery service and porch pirates are a common story, but now Amazon has made it virtually impossible to contact them for support… and has even programmed their AI, Alexa Plus,...

Amazon doesn't want you to be able to contact them

#CXStories

www.dailykos.com/stories/2025...

The Social Security Administration under Trump/Musk/DOGE:

-Website crashed 4 times in 10 days
-Phone lines are overwhelmed
-Staff being forced out
-Customer experience office eliminated
-SSA field offices on the chopping block

This is an attack on Social Security itself.

Multimodal AI Edition #120 | April 4, 2025

Significant implications for #CX specific analysis: Multimodal AI open.substack.com/pub/business...

The Ghosts in the Machine, by Liz Pelly Spotify’s plot against musicians

What are some less predatory alternatives to Spotify? I'm in the market

harpers.org/archive/2025...

If, in your service experience, you can e one this response from your clients, you are on the right track. What a wonderful story. #CX #CustomerExperience

Customer Experience: A Unifying Force in the Season of Diverse Celebrations Stacy Sherman shares reflections from CXPA members on how the values from the holiday season should guide CX efforts year-round.

This holiday season isn’t just a collection of dates on a calendar. It’s a time to celebrate diverse traditions, strengthen communities & create connections.

#CX is a unifying force!
What do I mean? Please read my article. Includes thoughtful voices in #CXPA community

bit.ly/CXPAHol

#DoingCXRight

10 leadership books to sharpen your mind during the holidays (via Passle) Stephanie Middaugh's book, Elevate and Optimise – Your Enablement Maturity Journey, offers a compelling roadmap for professionals seeking to elevate the...

10 leadership books to sharpen your mind over Christmas by @Timothy_Hughes https://buff.ly/4ieFxnD @DLAIgnite #SocialSelling #DigitalSelling #Leadership #Books #Reading #Sales #Marketing #CustomerExperience #Branding #Business #Transformation #MentalHealth #Closure #CX #Culture #Motivation

Hey @americanair.bsky.social - Make note of this and give Josie at CVG some love.

Smoking a turkey for Thanksgiving for the first time this year. Wish me luck. 🍗

First post is a good one: Thank you Josie, the gate agent for my #AmericanAirlines flight that go canceled at CVG. Patient, empathetic, well-versed in the options available, authentic 👏👏👏