#AwsSupport

AI Troubleshooting in the AWS Support Center Console now supports 7 additional languages AI troubleshooting in the AWS Support Center Console is now available in seven languages in addition to English: Japanese, Korean, Mandarin (Simplified), Mandarin (Traditional), Spanish, Portuguese, French. AWS Support Center Console is the primary interface where customers manage their AWS support experience, including creating and tracking support cases. Previously, AI troubleshooting capabilities were only available in English, creating a barrier for customers who prefer to work in their native language. With this launch, customers can now interact with AI-powered troubleshooting assistance in their preferred language. AWS Support's AI troubleshooting helps customers resolve issues faster by providing immediate, contextual recommendations while they create a support case. For example, a Japanese developer troubleshooting an EC2 connectivity issue can now receive AI-generated insights and potential solutions in Japanese, reducing the time needed to understand and implement fixes. This capability is seamlessly integrated into the support experience and is available to all customers regardless of support plan, ensuring that language is no longer a barrier to self-service support. All customers regardless of support plan can access the experience by selecting a supported language in their console settings and clicking the “Try it now” link in the banner at the top of the AWS Support Center Console.

1 month ago

🆕 AWS Support Center now adds AI troubleshooting in seven languages: Japanese, Korean, Mandarin (Simplified/Traditional), Spanish, Portuguese, and French, boosting support for non-English speakers and speeding up issue resolution for all customers via console settings.

#AWS #AwsSupport

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AI Troubleshooting in the AWS Support Center Console now supports 7 additional languages AI troubleshooting in the AWS Support Center Console is now available in seven languages in addition to English: Japanese, Korean, Mandarin (Simplified), Mandarin (Traditional), Spanish, Portuguese, French. AWS Support Center Console is the primary interface where customers manage their AWS support experience, including creating and tracking support cases. Previously, AI troubleshooting capabilities were only available in English, creating a barrier for customers who prefer to work in their native language. With this launch, customers can now interact with AI-powered troubleshooting assistance in their preferred language. AWS Support's AI troubleshooting helps customers resolve issues faster by providing immediate, contextual recommendations while they create a support case. For example, a Japanese developer troubleshooting an EC2 connectivity issue can now receive AI-generated insights and potential solutions in Japanese, reducing the time needed to understand and implement fixes. This capability is seamlessly integrated into the support experience and is available to all customers regardless of support plan, ensuring that language is no longer a barrier to self-service support. All customers regardless of support plan can access the experience by selecting a supported language in their console settings and clicking the “Try it now” link in the banner at the top of the AWS Support Center Console.

1 month ago

AI Troubleshooting in the AWS Support Center Console now supports 7 additional languages

AI troubleshooting in the AWS Support Center Console is now available in seven languages in addition to English: Japanese, Korean, Mandarin (Simplified), Mandarin (Traditional), Spanish, ...

#AWS #AwsSupport

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KBS Training

@kbstraining.bsky.social

1 month ago

AWS Job Support USA: Emergency EC2, Lambda & S3 Help | 24/7 Cloud Deployment Crisis Response | KBS Training Emergency AWS job support in USA: EC2 crashes, Lambda failures & S3 issues. 24/7 cloud deployment help. AWS dominates cloud market—constant deployment challenges need expert solutions.

AWS production down at 3 AM? That's not a coincidence.
Most #critical cloud infrastructure failures happen outside business hours. Here's why:

www.kbstraining.com/blog/aws-job...

#AWSSupport #CloudEmergency #DevOps #AWS #TechSupport

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New and enhanced AWS Support plans add AI capabilities to expert guidance Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive monitoring across performance, security, and cost dimensions.

1 month ago

New and enhanced AWS Support plans add AI capabilities to expert guidance

Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive moni...

#AWS #AwsSupport #News

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New and enhanced AWS Support plans add AI capabilities to expert guidance Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive monitoring across performance, security, and cost dimensions.

2 months ago

New and enhanced AWS Support plans add AI capabilities to expert guidance

Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive moni...

#AWS #AwsSupport #News

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AWS Support Center Console now supports screen sharing for troubleshooting support cases Today, AWS announces that AWS Support Center Console now support screen sharing for troubleshooting support cases. With this new feature, you can request a virtual meeting while in an active chat or call, join support calls with one click through a meeting bridge link. With the new virtual meetings, you will be able to share your screen during the meeting and maintain seamless access to case details for efficient troubleshooting. This enhancement simplifies your support experience by keeping all support interactions within the AWS Support Center console. To learn more visit the https://docs.aws.amazon.com/awssupport/latest/user/case-management.html.

3 months ago

AWS Support Center Console now supports screen sharing for troubleshooting support cases

Today, AWS announces that AWS Support Center Console now support screen sharing for troubleshooting support cases. With this new feature, you can request a virtual meeting while in an ac...

#AWS #AwsSupport

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AWS Support Center Console now supports screen sharing for troubleshooting support cases Today, AWS announces that AWS Support Center Console now support screen sharing for troubleshooting support cases. With this new feature, you can request a virtual meeting while in an active chat or call, join support calls with one click through a meeting bridge link. With the new virtual meetings, you will be able to share your screen during the meeting and maintain seamless access to case details for efficient troubleshooting. This enhancement simplifies your support experience by keeping all support interactions within the AWS Support Center console. To learn more visit the AWS Support page.

3 months ago

🆕 AWS Support Center Console now supports screen sharing for troubleshooting, enabling virtual meetings with one-click access and seamless case details for efficient support. Simplifies interactions.

#AWS #AwsSupport

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AWS Support transformation: AI-powered operations with the human expertise you trust AWS Support announces a transformation of its Support portfolio, simplified into three intelligent, experience-driven plans: Business Support+, Enterprise Support, and Unified Operations. Each plan combines the speed and precision of AI with the expertise of AWS engineers. Each higher plan builds on the previous one, adding faster response times, proactive guidance, and smarter operations. The result: reduced engineering burden, stronger reliability and resiliency, and streamlined cloud operations. Business Support+ delivers 24/7 AI-powered assistance that understands your context, with direct engagement to AWS experts for critical issues within 30 minutes—twice as fast as current plans. Enterprise Support expands on this with designated Technical Account Managers (TAMs) who blend generative AI insights with human judgment to provide strategic operational guidance across resiliency, cost, and efficiency. It also includes https://aws.amazon.com/security-incident-response/ at no additional cost, which customers can activate to automate security alert investigation and triage. Unified Operations, the top plan, is designed for mission-critical workloads—offering a global team of designated experts who deliver architecture reviews, guided testing, proactive optimization, and five-minute context-specific response times for critical incidents. Customers using AWS DevOps Agent (preview) can engage with AWS Support with one-click from an investigation when needed, giving AWS experts immediate context for faster resolution. AWS DevOps Agent is a frontier agent that resolves and proactively prevents incidents, continuously improving reliability and performance of applications in AWS, multicloud, and hybrid environments. Business Support+, Enterprise Support, and Unified Operations are available in all commercial AWS Regions. Existing customers can continue with their current plans or explore the new offerings for enhanced performance and efficiency. To see how AWS blends AI intelligence and human expertise to transform your cloud operations, visit the https://aws.amazon.com/premiumsupport.

3 months ago

AWS Support transformation: AI-powered operations with the human expertise you trust

AWS Support announces a transformation of its Support portfolio, simplified into three intelligent, experience-driven plans: Business Support+, Enterprise Support, and Unified Operations. Eac...

#AWS #AwsSupport

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New and enhanced AWS Support plans add AI capabilities to expert guidance Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive monitoring across performance, security, and cost dimensions.

3 months ago

New and enhanced AWS Support plans add AI capabilities to expert guidance

Prevent cloud infrastructure issues before they impact your business with AWS Support plans that combine AI-powered insights with expert guidance, offering faster response times and proactive moni...

#AWS #AwsSupport #News

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Improved AWS Health event triage AWS Health now includes two new properties in its event schema - actionability and persona - enabling customers to identify the most relevant events. These properties allow organizations to programmatically identify events requiring customer action and direct them to relevant teams. The enhanced event schema is accessible through both the AWS Health API and Health EventBridge communication channels, improving operational efficiency and team coordination. AWS customers receive various operational notifications and scheduled changes, including Planned Lifecycle Events. With the new actionability property, teams can quickly distinguish between events requiring action and those shared for awareness. The persona property streamlines event routing and visibility to specific teams like security and billing, ensuring critical information reaches appropriate stakeholders. These structured properties streamline integration with existing operational tools, allowing teams to effectively identify and remediate affected resources while maintaining appropriate visibility across the organization. This enhancement is available across all AWS Commercial and AWS GovCloud (US) Regions. To learn more about implementing these new properties, see the AWS Health https://docs.aws.amazon.com/health/latest/ug/aws-health-concepts-and-terms.html and the https://docs.aws.amazon.com/health/latest/APIReference/Welcome.html and https://docs.aws.amazon.com/health/latest/ug/aws-health-events-eventbridge-schema.html schema documentation.

3 months ago

Improved AWS Health event triage

AWS Health now includes two new properties in its event schema - actionability and persona - enabling customers to identify the most relevant events. These properties allow organizations to programmatically identify e...

#AWS #AwsHealth #AwsGovcloudUs #AwsSupport

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Improved AWS Health event triage AWS Health now includes two new properties in its event schema - actionability and persona - enabling customers to identify the most relevant events. These properties allow organizations to programmatically identify events requiring customer action and direct them to relevant teams. The enhanced event schema is accessible through both the AWS Health API and Health EventBridge communication channels, improving operational efficiency and team coordination. AWS customers receive various operational notifications and scheduled changes, including Planned Lifecycle Events. With the new actionability property, teams can quickly distinguish between events requiring action and those shared for awareness. The persona property streamlines event routing and visibility to specific teams like security and billing, ensuring critical information reaches appropriate stakeholders. These structured properties streamline integration with existing operational tools, allowing teams to effectively identify and remediate affected resources while maintaining appropriate visibility across the organization. This enhancement is available across all AWS Commercial and AWS GovCloud (US) Regions. To learn more about implementing these new properties, see the AWS Health User Guide and the API and EventBridge schema documentation.

3 months ago

🆕 AWS Health enhances event schema with actionability and persona properties, routing relevant events to teams for better efficiency. Available globally; see AWS Health User Guide for details.

#AWS #AwsHealth #AwsGovcloudUs #AwsSupport

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Hacker News Companion

@hncompanion.com

4 months ago

A recurring theme: difficulty getting detailed AWS support for deep technical issues. Users express frustration over generic responses, hinting at a gap in support for complex, nuanced problems like the reported race condition. 💬 #AWSSupport 5/6

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Funny

@funny.activitypub.awakari.com.ap.brid.gy

7 months ago

AWS Support: "We're here to help" They said they’re “here to help.” They meant help me cry more.

AWS Support: "We're here to help" They said they’re “here to help.” They meant help me cry more.

#aws #humor #awssupport #troubleshoot

Origin | Interest | Match

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KBS Training

@kbstraining.bsky.social

8 months ago

☁️ AWS project crisis? Been there.

KBS Training helped me:
✔️ Debug DevOps pipelines
✔️ Handle client meetings
✔️ Ship code on time
✔️ Work flexibly — my way

📋 tally.so/r/nWYPWQ
💬 wa.link/u7xvhr

#AWSSupport #DevOpsHelp #KBSsupport #CloudRescue

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Ken Win

@kenwin0x539.bsky.social

11 months ago

CloudFormation introduced a bug to us-west-2 last week. It has made its way to us-east-1 now :sadpanda:

It interprets `provided.al2023` as null (or something) for layers
```
[provided.al2, null, nodejs16.x, nodejs18.x, nodejs20.x, python3.8, python3.9, java8.al2, java11, dotnet6]

#aws #awssupport

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AWS support case management is now available in AWS Chatbot for Microsoft Teams and Slack AWS Chatbot announces general availability of AWS Support case management in Microsoft Teams and Slack. AWS customers can now use AWS Chatbot to monitor AWS support cases updates and respond to them from chat channels. When troubleshooting issues, customers need to stay informed up-to-date on the latest support case updates in a place where they are collaborating. Previously, customers had to install a separate app or navigate to the Console to manage support cases. Now, customers can monitor and manage support cases from Microsoft Teams and Slack with AWS Chatbot. To manage support cases from chat channels with AWS Chatbot, customers subscribe a chat channel to support case events published in EventBridge. As new case correspondences get added, AWS Chatbot sends the support case update notifications to the configured chat channels. Channel members can the use action buttons on the notifications to view the latest case updates and respond to them without leaving the chat channel. To interact with support cases in chat channels, you must have a Business, Enterprise On-Ramp, or Enterprise Support plan. The case management in chat applications is available at no additional cost in https://aws.amazon.com/about-aws/global-infrastructure/regional-product-services/ where AWS Chatbot is offered. Get started with AWS Chatbot by visiting the AWS Management http://console.aws.amazon.com/chatbot and by downloading the AWS Chatbot app from the Microsoft Teams marketplace or Slack App Directory. Visit the AWS Chatbot http://aws.amazon.com/chatbot and https://docs.aws.amazon.com/chatbot/latest/adminguide/manage-support-cases.html in AWS Chatbot documentation to learn more.

1 year ago

AWS support case management is now available in AWS Chatbot for Microsoft Teams and Slack

AWS Chatbot announces general availability of AWS Support case management in Microsoft Teams and Slack. AWS customers can now use AWS Chatbot to monitor AWS support cases upd...

#AWS #AwsSupport #AwsChatbot

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AWS support case management is now available in AWS Chatbot for Microsoft Teams and Slack AWS Chatbot announces general availability of AWS Support case management in Microsoft Teams and Slack. AWS customers can now use AWS Chatbot to monitor AWS support cases updates and respond to them from chat channels. When troubleshooting issues, customers need to stay informed up-to-date on the latest support case updates in a place where they are collaborating. Previously, customers had to install a separate app or navigate to the Console to manage support cases. Now, customers can monitor and manage support cases from Microsoft Teams and Slack with AWS Chatbot. To manage support cases from chat channels with AWS Chatbot, customers subscribe a chat channel to support case events published in EventBridge. As new case correspondences get added, AWS Chatbot sends the support case update notifications to the configured chat channels. Channel members can the use action buttons on the notifications to view the latest case updates and respond to them without leaving the chat channel. To interact with support cases in chat channels, you must have a Business, Enterprise On-Ramp, or Enterprise Support plan. The case management in chat applications is available at no additional cost in AWS Regions where AWS Chatbot is offered. Get started with AWS Chatbot by visiting the AWS Management Chatbot Console and by downloading the AWS Chatbot app from the Microsoft Teams marketplace or Slack App Directory. Visit the AWS Chatbot product page and Managing AWS Support cases from chat channels in AWS Chatbot documentation to learn more.

1 year ago

🆕 AWS support case management is now available in AWS Chatbot for Microsoft Teams and Slack

#AWS #AwsSupport #AwsChatbot

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