If you call the call center within the first hour of it opening first thing in the morning, you're a bitch. #CallCenterChronicles #wfm
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#CallCenterChronicles
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Recording available—timestamp, number, confusion included. Is this standard engagement, or just scrambled escalation? > > #AxisOrAlias #CallCenterChronicles #DigitalDignity
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Received a call from “Axis Vank”—language unknown, call intent unclear, spam reports: 54. If this is truly #AxisBank, maybe first step is spelling your own name. Second: try a language spoken on this side of the Himalayas. #AxisOrAbyss #CallCenterChronicles
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Call Center Chronicles
Edition 1:
Me: As I said earlier... Is it clear?
Client: Yes!l
(2 mins later)
Client: So wait... you're saying (exact same thing)?
Me, questioning reality: ...yes.
#CallCenterChronicles
#WorkLife
#CustomerServiceFails
#Relatable
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