#ITHelpDesk

@ptscomputer.bsky.social

3 days ago

Keep your business running smoothly with dedicated Help Desk & IT Support you can count on. From remote tech assistance and fast issue resolution to on-site support when needed we’ve got your team covered

#ithelpdesk #itsupport #lagrangega

1 0 0 0

Nerdshizzle

@nerdshizzle.bsky.social

1 week ago

SALE TIME! Our posters on our Etsy shop are 10% off - including our laugh-incuding vintage collection! Brighten up your workspace!

>> nerdshizzle.etsy.com?section_id=3...

#techsupport #ITSupport #ITHelpdesk #ITProfessionals #SysAdmin #NetENG #infosec #TechArt

0 0 0 0

Nerdshizzle

@nerdshizzle.bsky.social

1 week ago

Our BRAND NEW custom "tech support" shirt for tech support superheroes is 10% off now. Customize it with the name of the recipient for a truly unique gift
Available on our Etsy shop >> nerdshizzle.etsy.com/listing/4463...
#techsupport #ITSupport #ITHelpdesk #ITProfessionals #SysAdmin #infosec

0 0 0 0

Bub's Bookstore

@bubsbookstore.bsky.social

1 week ago

What point-of-sale system is best for bookstores?? I don't know which one to go with 😭

#booksky #books #booktok #bookstore #indiebooks #smallbusiness #IThelpdesk

3 0 1 0

CySecurity News

@cysecuritynews.bsky.social

1 week ago

SLH Pays Up to $1,000 Per Call to Expand IT Help Desk Vishing Operations A cybercrime network known as Scattered LAPSUS$ Hunters, or SLH, is offering financial rewards ranging from $500 to $1,000 per call to recruit women for voice phishing operations targeting corporate IT help desks. The development was detailed in a threat intelligence brief published by Dataminr. According to the firm, recruits are provided with prepared scripts and paid upfront for participating in impersonation calls designed to trick help desk staff into granting account access. Analysts assess that specifically seeking female callers may be an intentional tactic to improve credibility and increase the likelihood of successful password or multi-factor authentication resets. SLH is described as a high-profile cybercrime alliance associated with actors tied to LAPSUS$, Scattered Spider, and ShinyHunters. The group has previously demonstrated the ability to bypass multi-factor authentication using methods such as MFA prompt flooding and SIM swapping. A core component of its intrusion strategy involves directly contacting help desks or call centers while posing as legitimate employees. Attackers attempt to persuade support staff to reset credentials or deploy remote monitoring and management software that enables persistent remote access. Once inside a network, Scattered Spider operators have been observed moving laterally into virtualized infrastructure, elevating privileges, and extracting sensitive enterprise information. In some incidents, the intrusion progressed to ransomware deployment. To blend into legitimate traffic and evade detection, the actors routinely leverage trusted infrastructure and residential proxy services, including Luminati and OxyLabs. They have also used tunneling tools such as Ngrok, Teleport, and Pinggy, along with file-sharing platforms like file.io, gofile.io, mega.nz, and transfer.sh to transfer stolen data. Earlier this month, Palo Alto Networks Unit 42, which tracks Scattered Spider under the alias Muddled Libra, described the actor as highly adept at manipulating human psychology. In one September 2025 investigation, attackers reportedly obtained privileged credentials through a help desk call, created a virtual machine, conducted Active Directory enumeration, and attempted to extract Microsoft Outlook mailbox data along with information downloaded from a Snowflake database. Unit 42 also documented the group’s extensive targeting of Microsoft Azure environments through the Graph API to gain access to cloud resources. Tools such as ADRecon have been deployed to map directory structures and identify valuable assets. Dataminr characterized the recruitment campaign as a calculated evolution in tactics, suggesting that the use of female voices may help bypass preconceived attacker profiles that help desk staff are trained to recognize. Update: Shift Toward Branded Subdomain Impersonation and Mobile-Focused Phishing In a follow-up assessment dated February 26, 2026, ReliaQuest reported observing ShinyHunters potentially transitioning to branded subdomain impersonation paired with live adversary-in-the-middle phishing and phone-guided social engineering. Observed domains followed formats resembling “organization.sso-verify.com.” Researchers indicated that the group may be reusing previously exposed software-as-a-service records to craft convincing scenarios and identify the most effective internal targets. This method can enable rapid identity compromise and SaaS access through a single valid single sign-on session or help desk reset, without deploying custom malware. ReliaQuest assessed that moving away from newly registered lookalike domains could help evade traditional domain-age detection controls. Simultaneously, mobile-oriented phishing lures may reduce visibility within enterprise network monitoring systems. The firm also noted signs of outsourced criminal labor to scale phone, email, and SMS outreach. While the impersonation style resembles earlier Scattered Spider techniques, ReliaQuest attributed the recent subdomain activity primarily to ShinyHunters based on victim targeting patterns and operational behavior. The company stated it has no independently verifiable evidence confirming that the broader SLH collective is responsible for the subdomain campaign, though partial collaboration among groups remains possible. It also observed Telegram discussions indicating that the actors sometimes “unite” for specific social engineering operations, though the structure and scope of such collaboration remain unclear. Security experts increasingly warn that help desks represent a critical weak point in modern enterprise defense. As organizations strengthen technical controls such as MFA and endpoint detection, attackers are redirecting efforts toward human intermediaries capable of overriding safeguards. Industry reporting throughout 2024 and 2025 has shown a consistent rise in vishing-led intrusions tied to cloud identity compromise. Defensive recommendations include implementing stricter identity verification workflows, eliminating SMS-based authentication where possible, enforcing conditional access policies, and conducting post-call audits for new administrative accounts or privilege changes. Continuous monitoring of cloud logs and abnormal single sign-on activity is also considered essential. The recruitment-driven expansion of scripted vishing operations signals an ongoing professionalization of social engineering. Rather than relying solely on technical exploits, threat actors are scaling psychologically informed tactics to accelerate high-volume, low-cost account compromise across enterprise environments.

SLH Pays Up to $1,000 Per Call to Expand IT Help Desk Vishing Operations #AdvancedSocialEngineering #CyberCrime #ITHelpDesk

0 0 0 0

@trusona.bsky.social

2 weeks ago

The Business Cost of Social Engineering Goes Far Beyond IT - Trusona Social engineering attacks are no longer just an IT problem. In 2026, their true cost spans financial loss, operational disruption, legal exposure, insurance friction, and long term reputational damag...

A single support interaction should not become a business crisis. But in 2026, that is exactly what happens.

The real cost is everything that follows.

Read the full breakdown: www.trusona.com/blog/the-bus...

#socialengineering #accounttakeover #ithelpdesk

0 0 0 0

iT4iNT SERVER

@it4intserver.bsky.social

2 weeks ago

SLH Offers $500–$1,000 Per Call to Recruit Women for IT Help Desk Vishing Attacks The notorious cybercrime collective known as Scattered LAPSUS$ Hunters (SLH) has been observed offering financial incentives to recruit women to pull off social engineering attacks. The idea is to hire them for voice phishing campaigns targeting IT help desks, Dataminr said in a new threat brief. The group is said to be offering anywhere between $500 and $1,000 upfront per call, in addition to

iT4iNT SERVER SLH Offers $500–$1,000 Per Call to Recruit Women for IT Help Desk Vishing Attacks VDS VPS Cloud #CyberSecurity #Phishing #SocialEngineering #Vishing #ITHelpDesk

0 0 0 0

@noahnoonie.bsky.social

1 month ago

Helpdesk Daily Ops Playbook.

covers triage, SLAs, first response standards, escalation rules, documentation, and the habits that separate clean tickets from chaos.
Perfect for Tier 1, Tier 2, MSPs,& solo admins leveling up their workflow.

#ITHelpdesk #TechSupport #ITOperations #SLA #Helpdesk

0 0 1 0

Kontak Recruitment

@kontakrecruitment.bsky.social

2 months ago

SLA Account Manager (IT) (JB5808) at Kontak Recruitment in Cape Town

SLA Account Manager (IT) (JB5808)
Cape Town
R22 000 to R28 000 a month (Negotiable depending on experience)

#SLAAccountManagement #ITHelpdesk #Microsoft365 #NetworkAdministration #MSP #ManagedITServices

Apply: bit.ly/SLAAccountMa...

📢Know someone? Retweet & Tag

0 0 0 0

Nerdshizzle

@nerdshizzle.bsky.social

2 months ago

All our posters including our custom posters are part of our end-of-year sale, including this new addition to our catalogue-perfect for the #TechGuru and #techsupport folk

> nerdshizzle.etsy.com/listing/4390...
#BoxingDayDeals #TechGifts #sales #customgifts #ComputerRepair #ITHelpdesk #ITDepartment

0 0 0 0

PTS Computer Network Services

@ptscomputer.bsky.social

2 months ago

Keep your business running smoothly with dedicated Help Desk & IT Support you can count on. From remote tech assistance and fast issue resolution to organized ticket tracking and on-site support when needed we’ve got your team covered

🌐 ptscomputer.com

#ithelpdesk #itsupport #lagrangega

0 0 0 0

MTS Class

@mtsclass.bsky.social

3 months ago

What is your favorite emoji? #mtsclass #skillup #aicareers #nextgentech #ithelpdesk #laurelmd #careergrowth #futureintech

0 0 0 0

Liska Rose

@doomkat.bsky.social

3 months ago

I hate Mondays. 🥲
#somanyMFAcalls
#IT #IThelpdesk #callcenter #monday

2 0 1 0

@trusona.bsky.social

4 months ago

UConn Case Study | Self Service Password Resets for the Modern Era - Trusona Learn how UConn implemented ATO Protect and reduced their helpdesk volume and improved their efficiency.

Learn how UConn modernized password management with ATO Protect.

Read the Case Study here: www.trusona.com/case-study/u...

#Cybersecurity #HigherEd #IdentitySecurity #ITHelpdesk #DigitalTransformation #Trusona #ATOProtect

1 0 0 0

Century Solutions Group-IT MSP

@centurygroup.bsky.social

4 months ago

Instant IT Helpdesk for Atlanta Businesses
Century Solutions Group provides dedicated helpdesk support — resolving issues before they impact productivity.
-Quick response time
-Certified IT experts
-Scalable plans for small businesses
centurygroup.net
#ITHelpdesk #MSP #TechSupport

1 0 0 0

Posts tagged #ITHelpDesk