1
1
1
0
#Pink25
Latest posts tagged with #Pink25 on Bluesky
Trending
Posts tagged #Pink25
Maintaining “Human-in-the-loop” is a strong belief of Troy’s. #pink25
1
0
1
0
The last session of #pink25 for me.
Troy and Robin on AI in ITSM
2
0
1
0
3
0
0
0
Some really great points by the panel, but I already shared most of this from their individual sessions. #pink25
0
0
0
0
3
0
1
0
That amazing feeling when you see your book sitting amongst the very best authors in their domains at #Pink25 #ITSM conference in #LasVegas... such an honor 🙏
2
0
0
0
Thanks for sharing all this - it's like I was there. #pink25
2
0
1
0
1
0
1
0
0
0
1
0
A bunch of these slides read like training material so I’m just going to post a bunch here. And then I’ll post gems as she walks through this below. #pink25
0
0
1
0
0
0
1
0
0
0
1
0
When justifying the investment, start with a problem statement.
And speed and cost are the the usual suspects (so not quality usually).
#pink25
1
0
1
0
VSM is expensive. And a luxury, so make sure you reserve it for painful and wasteful things.
#pink25
0
0
1
0
The longer your mapping takes, the more likely that things will change.
So start with a stream that is already mostly standardized.
#pink25
1
0
1
0
1
0
1
0
Ugh gemba #pink25
0
0
1
0
Do a gem a walk to understand the Value Stream. #pink25
0
0
1
0
You must get the right people in the room. Representation from anyone that touches one or more steps in the stream.
#pink25
0
0
1
0
0
0
1
0
0
0
1
0
Also great for multi-process connections.
Process maps tell you WHAT is happening. VSM’s tell you WHY
#pink25
0
0
1
0
VSM works best on “big fat” processes. #pink25
0
0
1
0
Next up a session about Value Stream Mapping by Pink Elephant’s Jennifer Wels
#pink25
2
0
1
0
1
0
0
0
ITIL in 1992 is fundamentally the same as how it is done now too. #pink25
1
0
1
0
Example. If someone in an emergency room says they’ve been waiting forever and ever.
You put them in a separate room. That action is enough to calm them down. #pink25
0
0
1
0
Experience relief- similar to experience recovery.
Great idea for technology teams trying to paddle back from negative perceptions.
Make it clear you aren’t going to mess up.
#pink25
0
0
1
0
0
0
1
0