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Posts tagged #ServiceCulture

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Customer Success Starts Within: 6 Ways to Put Employees First If you put your employees first, the customer effectively comes first by default.

Customer success begins with employee success
churnzero.com/blog/custome...
#service #serviceculture #success

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La Ville de Montréal lance un concours pour une œuvre d’art public intégrée à la Bibliothèque Éva Circé-Côté (CA) Le présent concours s’inscrit dans le cadre du projet de rénovation et d’agrandissement de la bibliothèque Saint-Charles qui sera renommée Éva-Circé-Côté à son ouverture, dans l’arrondissement du S…

La Ville de Montréal lance un concours pour une œuvre d’art public intégrée à la Bibliothèque Éva Circé-Côté (CA)

#artvisuel #concoursartpublic #cultureville #montreal #bibliotheque #bureaudartpublic #serviceculture #OeuvreDArt #brouhaha

brouhahaculture.wordpress.com/2026/01/21/l...

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What happens inside your house impacts what happens outside of it.
#culture #customerexperience #serviceculture

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When the System Lives Only in Someone’s Head, Everyone’s at Risk There’s a moment every restaurant operator dreads.

Great hospitality comes from people, but consistency depends on shared understanding and not memory alone.
medium.com/p/when-the-s...
#Hospitality #Restaurants #Leadership #Operations #ServiceCulture

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Fact: You cannot know customer problems without talking to customers and then going out and experiencing what they experience.
#customerexperience #serviceculture

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To be heard Big company customer service has evolved to be pointless, a useless shadow of its former self. Big companies can’t take responsibility, only humans can. And when we depersonalize our interact…

Big company customer service has evolved to be pointless
seths.blog/2025/09/to-b...
#service #serviceculture #humanexperience

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Small Biz Basics: Customer Service Essentials, II Is bad customer service sabotaging your business? Our latest piece dives deep into the signs, consequences, and solutions. From the front lines with disgruntled customers to the behind-the-scenes d…

Customer Service Essentials, Part 2: The Power of Service Focus
www.greylockglass.com/small-biz-ba...
#service #serviceculture

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Small Biz Basics: Customer Service Essentials, I Small family and independently owned shops and restaurants can absolutely compete with the chains and big box stores — by working their strengths. In an age of automation and corporatization, the p…

Customer Service Essentials, Part 1: The Power of Personal Touch
www.greylockglass.com/small-biz-ba...
#service #serviceculture

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Taking care of the people who take care of the people is how to get your boat moving smoothly. When everyone rows together to serve each other, your whole organization can best serve the customer.
#serviceculture #leadership
@tom-peters.bsky.social

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Customer service is free Most large organizations would disagree. They hire cheap labor to answer the phone. They install recordings to mollify people who are on hold for hours. They measure the cost of the call center and…

Service is free.
seths.blog/2021/12/cust...
#service #serviceculture #humanexperience

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A Service Strategy for Our Time It would seem many brands have put all of their service strategy eggs into what very well may be the wrong baskets of trying to delight and ‘wow’ customers.  Now, I am not saying I think delighting…

Wowing Second, a Service Strategy for Our Time
nealwoodson.net/2016/01/20/s...
#service #serviceculture #humanexperience

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How to Build a Compassionate Workplace There are many ways that organizations can show they care for their people and the world—and many benefits to doing so.

How to Build a Compassionate Workplace and the Benefits of Doing It
greatergood.berkeley.edu/article/item...
#compassion #humanexperience #serviceculture

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Inglorious service? No. It’s all glorious. “I think offensive line play in general is really a position of service; you don’t really have stats, you don’t have the glory of scoring touchdowns.” -Jason Kelce, center, Philadelphia…

There are those that think that service isn’t noble, but nothing could be further from the truth.
nealwoodson.net/2025/08/05/i...
#service #serviceculture

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When you have a great culture, people want the organization to succeed … and … they want to be part of it.
#culture #leadership #serviceculture

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Customers are people, not targets, prospects, or accounts—people. And without those people, there’s no business. Period. So, strategic priority #1: treat those people with extreme care.
#service #serviceculture #customerexperience

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What were they thinking? Apparently, nothing at all. On a recent stop at a coffee shop, I walked in and the barista was chatting with their teammates. So I stood patiently waiting to be helped. This made me pause. Were any of these employees consider…

Are your employees thinking about people or just performing tasks? Good service requires both.
nealwoodson.net/2025/06/17/w...
#service #serviceculture #customerexperience

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A hospitality approach makes interactions warm rather than clinical and signals a desire for relationship …the key to long-term business success.
#hospitality #service #serviceculture

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Diligence and vigilance. The keys to customer wow.
nealwoodson.net/2025/06/03/d...
#service #serviceculture #customerexperience

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Business is an institution that humans created for humans. It is all about providing things and actions that benefit people. Thus, without people (customers), there is no business.
#service #serviceculture #humanexperience

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Service.  It’s more than customer service. Service is making coffee for the house in the morning. It is taking the kids to school. It is helping a colleague with a report. It is sharing a great idea for process improvement. It is picking up…

Service isn’t just customer service, it’s everywhere at almost any time in our lives, but we rarely recognize its importance.
nealwoodson.net/2025/04/22/s...
#service #serviceculture

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Service.  It’s more than customer service. Service is making coffee for the house in the morning. It is taking the kids to school. It is helping a colleague with a report. It is sharing a great idea for process improvement. It is picking up…

Service. It’s more than customer service.
nealwoodson.net/2025/04/22/s...
#service #serviceculture

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Profit is an outcome and you don’t get outcomes by focusing on them, you must focus on what it takes to get them. Thus, companies should focus on service excellence because that’s where profit outcomes come from.
#service #serviceculture

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You must lead by example. If you want to see something in your team, you must be it for them.
#leadership #service #serviceculture

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If you serve well inside, you serve well outside.
#service #serviceculture

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Boost your business with a heart of service! ❤️✨ A service-first mindset fuels customer loyalty, team energy, and growth. Learn how to build genuine connections, inspire your workforce, and drive innovation. Watch now & transform your business! 🚀 #NelABC #ServiceCulture

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The Heart of Service: Elevate Your Business 🚀

Stand out with a service-first mindset! Build trust, boost loyalty, and inspire your team. Listen actively, add real value, and create lasting connections. 💡 Like, share & comment: How do you cultivate service at work? More at NelABC.ai! #ServiceCulture

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Tipping is avoided in Japan because it implies that good service isn’t standard. Instead, omotenashi (selfless hospitality) ensures every guest feels valued. Western tipping culture, by contrast, rewards service quality and is deeply embedded in social norms. #CulturalComparison #ServiceCulture

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Business leaders: get this through your heads. #Service is not a part of business, it IS business.
#serviceculture

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Customers need to know about your company and employees need to know about customers. How much effort are you putting in to tell both of those stories?
#serviceculture #customerexperience #employeeexperience

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Yes, business does have a responsibility…but it’s not to shareholders.
#service #serviceculture #humanexperience

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