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Posts tagged #TechnologyImplementation

Citizen Portal News California

@citizenptnewsca.bsky.social

1 month ago

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CalSTRS reports successful payroll runs but rising call volumes after Benefit Connect launch CalSTRS told trustees Benefit Connect processed more than 600,000 payments and $1.8 billion in December, but call volume rose 71% and handle time 47%, producing long waits and member frustration; staff said vendor Sagitec and internal teams are prioritizing fixes and recruiting to reduce backlogs.

CalSTRS successfully processed over 600,000 payments but faces a 71% surge in call volume, leaving many members frustrated with hours-long wait times.

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#CA #CitizenPortal #TechnologyImplementation #PublicService #MemberSupport

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Citizen Portal News California

@citizenptnewsca.bsky.social

1 month ago

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Oxnard CFO seeks $11.49M contract amendment, $2.5M appropriation for ERP completion City of Oxnard Chief Financial Officer Javier Chago de Lacero asked the council to approve a ninth amendment to a contract with Creative Core Technologies adding $11,490,000 (raising the contract to $21,510,000), to authorize a $2,500,000 General Fund appropriation for ERP project C2034 in FY 2025–26, and to receive the ERP annual report.

Oxnard's CFO is pushing for a staggering $11.49 million contract amendment to ensure the success of the city's crucial ERP implementation, but what challenges lie ahead?

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#OxnardCityVenturaCounty #CA #OxnardERP #PublicProcurement #CitizenPortal #TechnologyImplementation

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Citizen Portal News California

@citizenptnewsca.bsky.social

1 year ago

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Hershey's ERP failure leads to $100 million loss during crucial Halloween season Hershey's ERP implementation failure leads to $100 million loss and operational disruptions during Halloween season.

Hershey's rushed ERP implementation turned into a $100 million nightmare during Halloween, proving that haste can cost more than time.

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#SanDiegoCounty #CA #SanDiegoCountyBusiness #CitizenPortal #OperationalEfficiency #StakeholderEngagement #TechnologyImplementation

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