Latest posts tagged with #VerintAPAC on Bluesky
You don’t need a total tech overhaul to get real value from #AI.
Verint bots are designed to plug into your systems or models, prove ROI in 30 days, and deliver real business outcomes without the drama.
New blog: buff.ly/YvpVCth
#AIinCX #CustomerExperience #CXAutomation #VerintAPAC
Great CX starts with #KnowledgeManagement.
Verint senior director, KM strategy, John Chmaj, tells #KMWorld how AI-driven KM + community engagement can simplify support for customers and employees.
Faster answers, better experiences.
buff.ly/vSPyF43
#VerintAPAC #AIinCX #CustomerExperience
Congratulations to Tiffany Hess & Lori Peterson for being named to #CRN’s 2025 Women of the Channel list for the 3rd year in a row!
Their leadership continues to elevate Verint’s partner ecosystem and channel success. buff.ly/9lLMtJb
#VerintAPAC #WomenInTech #Channel #CRNAwards #PartnerExcellence
Speed > sympathy?
Verint new data shows customers are 4x more likely to value fast service over empathy (56% vs. 15%).
Great CX means AI-powered speed, with human backup when it matters most.
buff.ly/NaDirU6
#VerintAPAC #CXTrends #AIinCX #CustomerExperience
Why does voice sentiment analysis matter?
Daniel Ziv from Verint says it’s simple:
1 You can’t manage what you don’t measure
2 Acting early on negative emotions boosts loyalty
3 Better sentiment insights = better business outcomes
👉 buff.ly/syyAKHg
#VerintAPAC #CXInsights #VoiceAnalytics #CX
📅 Save the Date: Verint Engage 2025 is coming to Sydney this September! 🇦🇺
APAC’s premier #CX #automation event - designed to help you harness #AI, elevate your engagement strategy, and drive real business outcomes.
Stay tuned for more detail!
#VerintEngage2025 #VerintAPAC #CXevents
Verint has been recognised in destinationCRM’s 2025 CRM Top 100 in the Customer Service category!
This recognition reflects our commitment to driving innovation in AI-powered customer experience.
Explore the full list 👉 buff.ly/JyVmHgM
#destinationCRM #Award #VerintAPAC #CRMTop100
In finance, trust in AI is everything.
Explainable AI = transparency.
Responsible AI = ethics + governance.
Together, they build AI that’s fair, safe & accountable.
Check out 5 best practices for Responsible + Explainable AI in compliance: buff.ly/Q7MjlfV
#VerintAPAC #AIinFinance
How do you deliver smarter CX and cut costs?
Halfords did it with Verint Knowledge Management.
✔️ 20% less contact centre workload
✔️ 50%+ digital enquiry resolution
✔️ 40% cost drop in Y1
Here's how 👉 buff.ly/9SECkmS
#CXAutomation #VerintAPAC
Our #CXAutomation helped streamline compliance, improve data security, and enhance adaptability to evolving regulations.
www.verint.com/case-studies...
#VerintAPAC #FinancialCompliance
A leading Australian telco reduced attrition by 24% and unplanned absences by 24.1% using Verint’s TimeFlex Bot, boosting agent satisfaction & operational efficiency.
Case study 👉 www.verint.com/case-studies...
#VerintAPAC #AIpoweredCX #WFM
Double your agent capacity & drive ROI! Verint’s Agent Copilot Bots deliver real business outcomes you can measure in weeks, not months or years.
🔗 www.verint.com/blog/doublin...
#VerintAPAC #CopilotBot #AIBusinessOutcomes
Volaris achieved AI-powered self-service outcomes:
✅ 85% digital containment rate
✅ 3x increase in agent capacity
✅ 5M customer interactions/year + improved CSAT
www.verint.com/case-studies...
#VerintAPAC #CX #AI
IT & data science teams can leverage unique customer interaction data to improve AI models, optimise automation & drive better CX.
Smarter insights lead to more efficient, personalised experiences.
www.verint.com/blog/empower...
#VerintAPAC #AI #DataScience #CXAutomation
Last week we co-hosted an executive roundtable with Team Marksmen in Mumbai, exploring how AI is reshaping customer engagement for NBFCs, from automation with empathy to compliance-first CX.
Great discussions on the future of #AI-driven #CX!
#VerintAPAC
Congratulations to Leana Marx, our Partner Manager at Verint, for being named a finalist in the B&T Women Leading Tech Awards for Customer Success! 👏👏
This recognition highlights your dedication to supporting our partners and driving impactful customer outcomes.
#VerintAPAC #WomenLeadingTech
The Verint Knowledge Automation Bot delivers AI-powered knowledge retrieval, enhancing CX and agent efficiency and increasing agent capacity by ~20%!
✅ Faster responses
✅ Smarter self-service
✅ Optimised workflows
🔗 www.verint.com/blog/revolut...
#VerintAPAC #KnowledgeManagement #AI #CXAutomation
A heartfelt thank you to all our partners who joined our Partner networking drinks event at Maggie Choo’s, hosted by Verint’s President for the Asia Pacific region, Ady Meretz and the APAC leadership team.
We look forward to continuing our journey together!
#VerintAPAC #HongKong
🏆 Verint is on the Constellation Research ShortList™ for Digital Customer Service & Workforce Engagement Management, highlighting the role of AI-powered automation in transforming CX and workforce engagement.
#VerintAPAC #CXAutomation #DigitalCustomerService #WEM
Verint VP North Asia and Korea, Matty Kaffeman, shares how Open CCaaS empowers businesses to scale #CX while integrating existing technologies. With 20+ years in China, Verint helps brands navigate #AI-driven transformation and global expansion.
👉《客户观察》2025年1-2月刊 总第47期 (pg 96-101)
#VerintAPAC
Verint’s Global Innovation Center (GIC) is driving innovation in AI, data science, and analytics, shaping the future of customer experience technology.
analyticsindiamag.com/gcc/how-veri...
#VerintAPAC #Innovation #AI #ResearchAndDevelopment
📢 Voice of the Customer (VoC) success starts with a complete view of feedback.
Organisations need direct, indirect & inferred feedback to truly understand customer sentiment & drive CX improvements.
Here's how: www.verint.com/blog/the-thr...
#VerintAPAC #VoiceOfTheCustomer #CXInsights
