Social is happening on Mars and Biz on Venus. And Venus is where works is still getting done. #sbf12 @sameerpatel
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#sbf12
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Posts tagged #sbf12
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Excellent preso by @oscarberg: Knowledge work is broken - can social fix it? #sbf12 #socbiz #e20 www.slideshare.net/Unwired/knowledge-work-i...
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RT @mjayliebs: RT @CustomerKing: my presentation at the Social Business Forum 2012 #sbf12 #bigdata #analytics http://bit.ly/KeirN4 #scrm
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Now @MeganMurray on stage on "developing actionable community management strategies" #sbf12
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Now a promising title : why people love their personal social networks and hate your enterprise social network #sbf12
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Btw @elsua is presenting as things should always be : forget the slides and help the audience with their concerns #sbf12
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Not everything is a community. When you have assigned work and deadlines it's a project team. @elsua #sbf12 > +1000
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Community managers don't exist ! Get a new job, move on. There are only community facilitators @elsua #sbf12 >GREAT !
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now @elsua on becoming a community jedi master #sbf12
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Technology is not solution, it aids the solution @ekolsky #sbf12
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social business = channels + engagement + collaboration @ekolsky #sbf12
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Dissociated engagement : customers don't want what enteprises think they want. Dicsount, purchase, not being part of a cty @ekolsky #sbf12
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Most people define the social enterprise around engagement and trust but cross-channel experience and biz purpose matter too @ekolsky #sbf12
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Social is not the whole picture. Data is needed @ekolsky #sbf12
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Now "will employeeds and customers build th future enterprise together" by @ekolsky #sbf12
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Three basic forms of human interactions : love, authority, money @stevedenning #sbf12 http://t.co/S4O9DPiZ
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Money and authority kill social @stevedenning #sbf12
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Profits belongs to those who delight their customers, those that frustrates us won't survive @stevedenning #sbf12
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Now @stevedenning on transformaing the workplace with radical management #sbf12
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Nature of software and how it transforms the business http://slidesha.re/Luuhhb #sbf12 by @cecildijoux
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You may not agree with everything but you can learn from everything around and that's key in the social world. @frankeliason #sbf12
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Company Experience = Product Experience + Customer Interactions + Employee Experience !! @frankeliason #sbf12 > So true
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social service is not about shutting up the loudest cutsomers ! #sbf12 @frankeliason
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Customers & employees control the brand, winning in social requires a culture shift that starts at the top @frankeliason #sbf12
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Customer don't want to know how the marketing team is nice and happy : the want social service @frankeliason #sbf12
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Marketers thought social media was the nirvana. Unexpected : customer answered to tell them how they product sucked ! @frankeliason #sbf12
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Social biz is a new renaissance, revival in art and learning @frankeliason #sbf12
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