#speechanalytics

S3C Télécoms Prestataires IDF

@s3ctelprestaidf.bsky.social

1 month ago

[ORANGE] POUR OU CONTRE L’IA ? LÀ N’EST PAS LA QUESTION L’Intelligence Artificielle (IA) n’est mal perçue que lorsqu’elle vient contrôler le travail humain dans le but d’apprendre, et à terme remplacer les opérateurs humains. Ce sont bien ces craintes qui ...

[ORANGE] POUR OU CONTRE L’IA ? LÀ N’EST PAS LA QUESTION.
L’Intelligence Artificielle (IA) n’est mal perçue que lorsqu’elle vient contrôler le travail humain dans le but d’apprendre, et à terme remplacer les opérateurs humains.
#IntelligenceArtificielle #QVCT #SpeechAnalytics

GetNews.me

@getnews-me.bsky.social

5 months ago

AI‑Driven Speech Analysis Boosts Early Detection of Alzheimer’s and MCI

Using Whisper audio embeddings, researchers achieved a 0.497 F1 score for Alzheimer’s/MCI classification and a 2.843 RMS error on MMSE prediction. Read more: getnews.me/ai-driven-speech-analysi... #alzheimers #speechanalytics

Callnovo Contact Center®

@callnovo.bsky.social

8 months ago

8 Reasons Why Speech Analytics Call Center is a Must-Have in 2025 Discover how Speech Analytics Call Center tools enhance customer satisfaction, boost agent performance, and streamline operations for 2025 success.

Boost Call Center Efficiency in 2025 with AI-Powered HeroDash

Cut call time by 40%, improve customer experience, and scale smart with Callnovo’s speech analytics.

callnovo.com/speech-analy...

#SpeechAnalytics #AICallCenter #CustomerExperience

Chris Dickhans

@chrisdickhans.bsky.social

9 months ago

🎙️ Exciting News! 🎙️

I'm thrilled to announce that I'll be spotlighting #Yactraq on an upcoming episode of The #TechMatchmaker #Podcast: Unveiling Innovation in CCaaS with the one-and-only Gina Gibson, CEO of #ThinkForward.

#AI #SpeechAnalytics #RealTime

Verint APAC

@verintapac.bsky.social

9 months ago

What if you could measure every call for sentiment + effort with no surveys needed?

One Fortune 500 firm used Verint Speech Analytics to do just that.

Fewer repeat calls, faster resolution, better coaching.

Full case study 👉 buff.ly/kM9ybgZ

#SentimentAnalysis #SpeechAnalytics #AIinCX #CX