Shoprite defends its labour practices amid an ongoing dispute
Allexer Namundjembo
Shoprite reiterated that the company is committed to fair labour practices as Freshmark Namibia drivers continue to accuse the company of unfair treatment and lack of union recognition.
Responding to questions from the Windhoek Observer, Shoprite stated: “The Group holds a long-standing view that all employees are entitled to reasonable and decent working conditions. The company guides its dealings with employees with the principles of fairness, transparency, and respect, adhering to prevailing labour legislation.”
Drivers recently raised concerns over the company’s refusal to recognise the Namibian Revolutionary Transport Union (NARETU).
They said this violates their right to freedom of association.
“Not only are we not allowed to be with the union of our choice, but we also don’t have any representative to speak on our behalf during wage negotiations,” said a driver who asked to remain anonymous for fear of retaliation.
Shoprite explained that the drivers were originally part of a recognised union but later resigned.
“They have since joined NARETU, a transport sector union whose constitution does not extend to the retail sector and is therefore not currently recognised,” the company said.
NARETU Commander-in-Chief Petersen Kambinda confirmed the dispute has dragged on for years. “Yes, we are aware of the Freshmark issues.
The firm is one of those companies that poke holes in our slow administration of justice,” he said.
Kambinda said the case has been with the Office of the Labour Commissioner for nearly four years.
“The company knows the Labour Commissioner’s office is understaffed and uses that to its advantage. They continue to refuse union recognition,” he added.
Court documents show the first hearing was in 2022, with the latest session held in 2024.
The union is still waiting for a new arbitration date.
Shoprite clarified that Freshmark offers all employees access to medical aid.
“Participation is entirely voluntary. The Group contributes 50% of the cost for those who choose to join, easing the financial burden on employees,” it said.
On staff benefits, the company said: “Drivers do not receive food vouchers,” but “all employees have access to a staff buying card, which provides discounts when used at a Shoprite Group supermarket.”
On overtime and bonuses, Shoprite stated that “vertime compensation remains in place and has not been cut or reduced” and that bonuses are awarded based on the employee’s length of service, with drivers becoming eligible for a full bonus after seven years.
