#ContactCenter

Custom Neural Voices for Dynamics 365 Contact Center Deliver more natural, brand-aligned voice interactions with Custom Neural Voices in Dynamics 365 Contact Center—built on Azure AI.

6 days ago

Introducing Custom Voice for Dynamics 365 Contact Center www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

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1 week ago

📢Ya están publicadas en el #BOE las tablas salariales de Contact Center para 2026.

Las puedes consultar aquí:
👉 boe.es/diario_boe/t...

#ContactCenter #TablasSalariales #CCOOinforma

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1 week ago

CCOO denuncia a Teleperformance por su gestión de la emergencia climática el 29 de octubre de 2025 y la Inspección de Trabajo nos da la razón: la empresa debe reconocer el permiso retribuido y valorar la implementación del trabajo a distancia en estos casos.

#CCOO denuncia a #Teleperformance por la gestión de la emergencia climática el 29/10/2025 e Inspección de Trabajo nos da la razón.

La empresa debe renocer el pemiso retribuido.

#CCOOseMueve #contactcenter #Denuncia #InspeccióndeTrabajo #EmergenciaClimática #DerechosLaborales

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1 week ago

CCOO Castilla y León: Análisis laboral y profesional del sector de Contact Center

Análisis laboral y profesional del sector de Contact Centers en Castilla y León:
ccoopuntodeobservacionindustrial.es/blog/2026/02...

Estudio del sector, de las condiciones de las personas trabajadoras, de los riesgos laborales y su impacto en la salud.

#ccoo #ccoocontigo #contactcenter

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2 weeks ago

Clear ownership is critical to leadership alignment and measurable CX success. Without it, even the best tools and intentions fall short.
Read our latest blog to learn how to turn CX into a true business strategy:
ow.ly/w8Go50Yn5Fb
#CX #CXSuccess #UpstreamWorks #ContactCenter #Blog

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Servicios CCOO

@ccoo-servicios.es

2 weeks ago

🤣 ¡¡Un poco de humor para este viernes!!
♏ ¿Qué horóscopo eres? ¿Te sientes identificado/a?
😍 ¡Por cierto! Gracias a todas las personas trabajadoras de Contact Center, que nos ayudan cada día con sus servicios.
#ccooservicios #humor #horóscopos #astrología #contactcenter

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Desktop Companion App Support for Dynamics 365 Contact Center Dynamics 365 Contact Center supports Desktop Companion App embedded in third‑party CRMs for resilient, low‑latency voice and uninterrupted calls.

2 weeks ago

Announcing Desktop Companion App (DCA) support for Dynamics 365 Contact Center Embedded in Third-Party CRMs www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

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Securing High‑Trust Contact Center Journeys Enable secure contact center customer journeys for payments & identity verification with compliant voice workflows using Secure Consult & Transfer and DTMF Broadcast.

2 weeks ago

Reimagining Secure Customer Interactions with Secure Consult & Transfer www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

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Cyber Acoustics

@cyberacoustics.bsky.social

2 weeks ago

Call centers are under constant pressure to improve performance while managing costs.
Our Agent Assist Solution helps simplify inventory management, support agent development, and improve AHT, CSAT, and efficiency.

Read the report:
www.cyberacoustics.com/the-smart-wa...

#ContactCenter #CX

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2 weeks ago

See how Human-AI CX enables organizations to foster meaningful connections at scale, building trust and lasting loyalty.
Connect with us to explore how our human-AI CX solutions transform the customer journey. ow.ly/nwe150YlXmn
#CX #AI #UpstreamWorks #ContactCenter

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Amazon Connect Cases Now Integrated with AWS Service Quotas -- AWSInsider Update provides visibility into quota limits to help contact centers manage scale and avoid service disruptions.

3 weeks ago

Our CRO, Jeff Palmer and VP of Sales, Sabrina Baksh from Upstream Works are meeting with CX leaders to discuss how instant, personalized human-AI support can accelerate resolutions and elevate service at scale. Book a meeting: partners@upstreamworks.com
#EnterpriseConnect2026 #CX #AI #ContactCenter

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AWS Insider

@awsinsider.bsky.social

3 weeks ago

Amazon Connect Cases now integrates with Amazon Web Services (AWS) Service Quotas, so admins can see usage limits and request quota increases in the Service Quotas console, with automatic approvals for eligible requests.

Read more: https://ow.ly/knfa50YhTMc

#AWS #Cloud #ContactCenter

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3 weeks ago

Gain the #CX edge your contact center needs. Instant, anywhere human-AI support, omnichannel engagement, automated workflows, and seamless integrations, deployed your way, on cloud or on-premise.
Book a discovery session to learn more.
ow.ly/T3QM50Y4jXW

#2026Stratedy #UpstreamWorks #ContactCenter

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The Future of Global CX: Where AI, Automation, and Human Expertise Converge An in-depth look at the top BPO trends shaping customer experience in 2026 through AI, automation, and hybrid global outsourcing strategies.

3 weeks ago

Festivos en sábado, ¡no podemos perderlos! - Sentencia del Tribunal Supremos - CCOO informa

🔴#Festivos en sábado, ¡no podemos perderlos!

El Tribunal Supremo lo deja claro⚖️:
- Tenemos derecho a 14 días festivos al año.
- Cuando un festivo coincide con un día de descanso, no puede perderse.
- Aplica también cuando el festivo es sábado.

#CCOO #contactcenter #CCOOinforma #DerechosLaborales

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Amy J

@a-myj.bsky.social

1 month ago

#CustomerExperience #CX #AI #Automation #DigitalTransformation #ContactCenter #BPO

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VKTR

@vktrnow.bsky.social

1 month ago

Decagon Triples Valuation to $4.5B With $250M Series D AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption. Continue reading...

Decagon Triples Valuation to $4.5B With $250M Series D: AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption.
Continue reading... #contactcenter #ngrv

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How AI is Supporting Humans to Solve Pain Points Human-AI support gives retailers greater flexibility to deliver exceptional customer experiences without requiring aggressive hiring in a tight labor market.

1 month ago

See how AI is driving real impact in retail.
Our CRO, Jeff Palmer, breaks it down in this great article on Total Retail: How AI is Supporting Humans to Solve Retail’s Most Persistent Pain Points.
ow.ly/GvRr50YcVa2
#MustRead #ContactCenter #UpstreamWorks #AI #CX #Retail

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Key Facets of AI Evaluation in the Contact Center Learn the key facets of AI evaluation in contact centers, from development to production, automation, data quality, and real-time monitoring.

1 month ago

The Key Facets of AI Evaluation in the Contact Center www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter
#AI

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Multimodal Agent Score: A New Standard for Evaluating AI Agents The multimodal agent score introduces a unified way to evaluate AI agents across voice, text, and visual channels for real customer interactions.

1 month ago

Evaluating AI Agents in Contact Centers: Introducing the Multi-modal Agents Score www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter
#Agent
#AI

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AI Agent Performance Measurement: Redefining Excellence Learn how AI agent performance measurement is evolving with a new framework that evaluates understanding, reasoning, and response quality.

1 month ago

Measuring What Matters: Redefining Excellence for AI Agents in the Contact Center www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

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Proactive Voice Engagements Available in Dynamics 365 Contact Center Dynamics 365 Contact Center now supports proactive voice, including answering machine detection, SIP call outcomes, and predictive dial mode.

1 month ago

Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center www.microsoft.com/en-us/dynami...

#Dynamics365
#Dynamics
#MSDyn365
#MicrosoftDYN365
#ContactCenter

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Dian Taylor MVP 🇳🇱🇺🇸

@d365goddess.bsky.social

1 month ago

Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes YouTube video by D365 Goddess

No #CustomerService convo should end in a black hole! #DispositionCodes in #D365 track conversation outcomes result in better reporting! Check out my latest video where I break it all down:

📺 youtu.be/fqFWTg0PWrI
✍️https://d365goddess.com/disposition-codes-d365cs/

#CustomerService #ContactCenter

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Amy J

@a-myj.bsky.social

1 month ago

Is Your In-House Customer Support Slowing Growth? Top Reasons to Outsource to a BPO for Scalability & Profit in 2026 A CX Leader’s Guide to AI-Driven Outsourcing, Operational Scale, and Long-Term Business Impact

amyjaskson.substack.com/p/is-your-in...

#InHouseSupport #BPO #CustomerExperience #CX #CXStrategy #Outsourcing #ContactCenter

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@timothyhughes.bsky.social

1 month ago

Tablas salariales 2026 Contact Center - Comunicado CCOO

Actualización salarial 2026 Contact Center - Tablas y pluses

📋Tablas salariales de 2026 para #ContactCenter

Nuestros #salarios aumetan un 3,4% este año:

- El IPC se ha fijado en 2,9%.
- Se aplica un extra de 0,5%, gracias al art. 45 del #conveniocolectivo negociado y firmado por CCOO.

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Timothy Hughes

1 month ago

- YouTube Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

#TimTalk - How can AI systems be designed to support, rather than simulate, empathetic service? with Nick Glimsdahl buff.ly/LBxF9xw via @DLAIgnite #SocialSelling #DigitalSelling #CustomerExperience #CX #ArtificialIntelligence #AI #CustomerService #CallCenter #ContactCenter #CallCentre

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VKTR

@vktrnow.bsky.social

1 month ago

What Really Defines AI-Mature Contact Centers in 2026 Over-automation, weak governance and poor design choices expose why AI maturity is a leadership problem, not a tech one. Continue reading...

What Really Defines AI-Mature Contact Centers in 2026: Over-automation, weak governance and poor design choices expose why AI maturity is a leadership problem, not a tech one.
Continue reading... #contactcenter #aiincallcenters

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Timothy Hughes

@timothyhughes.bsky.social

1 month ago

#TimTalk - How can AI systems be designed to support, rather than simulate, empathetic service? with Nick Glimsdahl buff.ly/LBxF9xw via @DLAIgnite #SocialSelling #DigitalSelling #CustomerExperience #CX #ArtificialIntelligence #AI #CustomerService #CallCenter #ContactCenter #CallCentre

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