Latest posts tagged with #UpstreamWorks on Bluesky
Clear ownership is critical to leadership alignment and measurable CX success. Without it, even the best tools and intentions fall short.
Read our latest blog to learn how to turn CX into a true business strategy:
ow.ly/w8Go50Yn5Fb
#CX #CXSuccess #UpstreamWorks #ContactCenter #Blog
See how Human-AI CX enables organizations to foster meaningful connections at scale, building trust and lasting loyalty.
Connect with us to explore how our human-AI CX solutions transform the customer journey. ow.ly/nwe150YlXmn
#CX #AI #UpstreamWorks #ContactCenter
Gain the #CX edge your contact center needs. Instant, anywhere human-AI support, omnichannel engagement, automated workflows, and seamless integrations, deployed your way, on cloud or on-premise.
Book a discovery session to learn more.
ow.ly/T3QM50Y4jXW
#2026Stratedy #UpstreamWorks #ContactCenter
See how AI is driving real impact in retail.
Our CRO, Jeff Palmer, breaks it down in this great article on Total Retail: How AI is Supporting Humans to Solve Retail’s Most Persistent Pain Points.
ow.ly/GvRr50YcVa2
#MustRead #ContactCenter #UpstreamWorks #AI #CX #Retail
Happy New Year!
As we step into 2026, we’re excited to continue spreading CX joy — powered by instant, personalized human-AI experiences and next-gen innovation.
Wishing you a prosperous and inspired year ahead!
#NewYear2026 #HappyNewYear #UpstreamWorks #ContactCenter #CX #AI #Innovation
Upstream Works AgentNow has been awarded the Gold Globee(R) Award for Digital Customer Service Innovation.
Combining AI and human support, AgentNow makes instant, personalized help possible—anytime, anywhere.
Learn how we’re redefining CX: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow
Introducing focused workflows, Live Call Transcriptions, and AI-driven conversation insights for smart and efficient CX.
See what’s new: ow.ly/Jui450X5CVb
#UpstreamWorks #AI #UX #CX #contactcenter #LiveCallTranscriptions #Voice #Video
Upstream Works AgentNow has been awarded the Gold Globee® Business Award for Digital Customer Service Innovation!
Discover how AgentNow is transforming CX here: ow.ly/954550WZ3Rc
#UpstreamWorks #GoldGlobee #AgentNow #CX #AI #ContactCenter #Awards
Our CRO Jeff Palmer and Solutions Engineer Matt Felix will be at Presidio Exchange in Orlando! Stop by booth #502 to say hello and dive into all things AI, automation and omnichannel CX. See you there!
#PresidioExchange #AI #ContactCenters #MeetTheTeam #UpstreamWorks
What does it take to create a Super Agent? Our CEO, Rob McDougall, outlines how contact centers can benefit from using AI to assist human agents and create the ultimate Super Agent. Keep reading on Contact Center Pipeline: ow.ly/z6pZ50WATQj
#ContactCenter #AgentNow #UpstreamWorks #AI #SuperAgents
Thank you to everyone who joined us for Happy Hour at Cisco Live! It was great connecting with industry experts to share ideas about the future of CX. A special thank you to Sentinel Technologies and our fellow Happy Hour hosts.
#CiscoLive #UpstreamWorks #ContactCenter #AgentNow #CiscoLive2025
We’re at Natilik Inspire 2025 today in London! Jeff Palmer, Simon Newbury, and Alex M are on the ground connecting with peers and clients, discussing what’s next in customer experience transformation.
#NatilikInspire2025 #UpstreamWorks #ContactCenter #Events #London #Inspire2025 #TechLeadership
Can Contact Center AI be both powerful and personal?
AI and automation are transforming CX, but customers need a human touch, especially when dealing with more complex issues. ow.ly/UHAL50VH7wK
#ContactCenterAI #CX #ConversationalAI #CustomerExperience #AIinCX #contactcenter #UpstreamWorks
We are happy to announce that Upstream Works has been recognized as a winner in the 2025 Artificial Intelligence Excellence Awards for Agent Assist. Thank you to the Business Intelligence Group for this recognition. ow.ly/MZXY50VoSFS #AI #AgentAssist #UpstreamWorks #ContactCenter
Let’s connect at Enterprise Connect! Meet CEO Rob McDougall, CRO Jeff Palmer, and VP of Sales, Sabrina Baksh in Orlando, March 17-20. Schedule a meeting at partners@upstreamworks.com.
#EnterpriseConnect #Networking #ContactCenter #UpstreamWorks #Events
Hear from our experts on our advanced AI and automation capabilities, including Upstream Works Omni AI Hub and Upstream Works native AI models, for quick realization of AI value.
ow.ly/fYiH50V74oG
#Webinar #ContactCenter #AI #OmniAI #UpstreamWorks
Dive into the top contact center and AI trends for 2025. Learn how contact center AI strategies are shifting and why on-premise solutions are still leading the way in certain industries.
ow.ly/r2eX50V6oTa
#ContactCenterAI #ContactCenter #UpstreamWorks #Trends2025 #CXTrends2025 #AITrends2025
