Latest posts tagged with #CrisisTextLine on Bluesky
#CrisisLines #CrisisTextLine
Ever wonder wha happen to CTL's for-profit spin-off #Loris dot ai? Two Harvard Business School case studies later, generated a research paper on "AI assist" CX ($9.95 paywall and $30 paywall) and then last year acquired by Contentsquare.
contentsquare.com/press/conten...
1/ #CrisisTextLine former CEO/co-founder #NancyLublin had made this gross blog in 2018. Sometime in last 2yrs they took it down
"Simply put, why sell t-shirts when you can sell the thing your organization does best?" referring to their for-profit spinoff Loris dot ai
web.archive.org/web/20240225...
You are not alone. 🧡
🔗 mhanational.org/get-involved....
#mentalhealth #youarenotalone #crisis #crisistextline
@mhanational.org
1/ because of people i've crossed paths with--beginning 2020 when, with pandemic coming, i volunteered for #CrisisTextLine --because of those people, it's all been worth it. All the disillusionment about #CrisisLines #mh "care" as industries.
The latest friend led to me getting very excited about
4/ #CrisisTextLine stored past conversations, which the volunteer answering could reference. This is wrong because the caller is unaware of that = they didn't give consent. If we give up on strict standards for consent, the industry will take it away. They rationalize while C-suite takes $250k each.
“The world is full of many wonders; you are one of them.” Matshona Dhliwayo
It is the last Monday of 2025. Take a moment to reflect on your awesomeness❤️
If you need emotional support or are concerned about someone call/text/chat 988💝
Thanks #crisistextline😊
#youmatter #loveyou💞
Tracking "AI" harms, resource. #AIAAIC
Incident report on #CrisisTextLine fm Jan 2022 when CTL got a few minutes time in public spotlight.
The AIAAIC site & undertaking are impressive.
"AI, Algorithmic and Automation Incidents and Controversies" @aiaaic.bsky.social
www.aiaaic.org/aiaaic-repos...
Today and this holiday season, you're not alone in this. We are in it together. If you're experiencing any ideation, mental health issues, or just wanna talk, text "home" to 741741. @crisistextline.bsky.social #mentalhealth #crisistextline
short answer, when using #CrisisTextLine, text the word DELETE during the conversation to request it be deleted afterwards. thank you so much
& be aware they follow #988Lifeline policy requiring all contractor providers to initiate intervention (may be cops) w/o consent if they deem imminent risk
7/ and they may even come for stored data or live access to data platforms of contracted 988 members (like #CrisisTextLine). Prepare for this, anticipate it, resist it. But how much resistance do you think #Vibrant will give, with 100s of millions fed funding at stake & CEO taking $520k per year?
2/ Remember this org is top tier neoliberal gem. Like #CrisisTextLine , sophisticated. No one better dare say a bad word or question them or you might discourage people from using the service. NO, clever psych tactic but NO. CEO Kimberly Williams making $520k
projects.propublica.org/nonprofits/o...
To protect #CrisisLines from the likes of #SalesForce & other #AIHype #MedTech #EHR #WrapAround type data seeking missiles, it will require #CrisisLineWorkers to #Organize.
Organize, then protect callers & yourselves.
I'm looking at you, workers at #CrisisTextLine #TheTrevorProject #988Lifeline
[points to website & pinned post] & fact I have no reach or impact on these #AIHype practitioners like Eric Topol (an advisor to "conference"). I spent YEARS trying to get JMIR to publish my commentary on a #CrisisTextLine "research" paper. not going through that again. But you would have an impact.
1/ #BetterHelp by #Teladoc has published how they rehabilitated themselves since the 2023 FTC settlement. A classic PR piece, w deceptive claims abt transparency. Never a word about sharing & use of so-called "de-identified" info. #CrisisTextLine - same playbook.
www.betterhelp.com/advice/gener...
3. #CrisisTextLine
still haven't honestly come clean or changed anything of substance, still keeping millions of conversations in a data hoard. Deceptive. Very little transparency. My goal is a values change to respect your callers and volunteers. Conversations should be deleted as the default.
people waiting for me to die rather than answer me: #SAMHSA, #404Media #CrisisTextLine
1. #SAMHSA 2 yrs of silence since being informed my 2nd appeal on records request wld be reviewed by another agency because of my concerns about their nonsense. no word.
#CrisisLines #988Lifeline #Vibrant #CrisisTextLine #TheTrevorProject etc
Terms of Service, read as
"Service on Our Terms in Exchange for Your Data and Autonomy"
but that gets long so maybe
Terms of Data Extraction
😭😭😭😭😭
answering the question "who cries over academic papers?"
#SuicideResearch
#HMIS (US Homeless Management Tracking System) #988Lifeline (automated performance reviews, lack of data protections, consent)
#TheTrevorProject #CrisisTextLine (automated triage of the queue & who knows what else)
etc
1/ I'm only through abstract, crying. Ive felt so alone & nearly (but not) crushed by the organizational & $ power pushing #AIHype & its surveillance, leaving consent & respect behind. #CrisisTextLine #TheTrevorProject #988Lifeline #SAMHSA #NIH #Lyssn #Oxevision #LIO #Nabla.ai #KaiserPermanente #EHR
ty for raising awareness 🌈
also sharing that #CallBlackline is a non-carceral alternative to #988Lifeline www.callblackline.com
donate if you can - they don't qualify for 988 fed funding
741741 is #CrisisTextLine, which follows 988 policy to send cops if THEY determine you to be imminent risk
chronic suicidal ideation can begin at a very young age, I spoke to one child whose thoughts to end life began at age 7. #CrisisTextLine has data showing age demographics for those who complete surveys (would be in data they shared with their for-profit spin-off Loris .ai)
bsky.app/profile/hold...
3/The paper also says #CrisisTextLine developed an in-house machine learning model to predict "teen or adult", claiming 85% accuracy. Who knows what else they are doing? They claims ethical practices but still lack transparency, so no one on the outside can ever know what all they're doing.
1/ #SuicideResearch #Consent #CrisisLines
This Oct 2022 report from #CrisisTextLine was the first time I saw detail of children ages other than "14 and under".
See pdf p41. It's certain they sent words of 10 year olds to their for-profit spinoff Loria .ai
www.crisistextline.org/wp-content/u...
To #SuicidePrevention & #CrisisLines industry: you'll never PREDICT suicide w more data( #CrisisTextLine #TheTrevorProject #988Lifeline #JohnDraper #Vibrant), or more surveillance ( #Oxevision #LIO #Lyssn #ProtoCall #SalesForce #CDC). Instead: authentic care, meet basic human needs, respect, consent
1/ #CrisisLines and #AI
When corporations such as #CrisisTextLine and #TheTrevorProject use people's words to calibrate language models, without meaningful consent (which is impossible to get), that is THEFT, DISRESPECT, and EXPLOITATION.
more unsolicited (hopefully helpful) comments from me - It might help to group crisis lines by ones that send cops ( #CrisisTextLine #TheTrevorProject any other contractor to #988Lifeline ) and ones that don't ( #TransLifeline #CallBlackLine). This is a VERY important distinction for some.
For awareness if you use #CrisisTextLine, text DELETE during conversation to request the conversation be removed. Also for awareness #TheTrevorProject uses "AI" to triage the queue, and I'm not a fan of their connection with/use of #SalesForce tech. This zine is SUPER though! ty for it
Sydney Sweeney makes denim personal in American Eagle’s campaign with ‘The Sydney Jean’—a relaxed fit with a real cause behind it. #SydneySweeney #AmericanEagle #FashionNews #Denim #CrisisTextLine community.designtaxi.com/topic/14818-...
I was intrigued by this org #TheTechWeWant, but then I saw #CrisisTextLine being featured. So my initial impression is they won't be going in-depth. This just repeats the talking points of CTL's own PR. Please help reform CTL: their policy to send cops w/o consent; & stop storing crisis conversatns.
There is a discussion to be had around tech used both for benefit & in deceptive ways. #CrisisTextLine I have an entire website advocating for reform of this technology company. Do we want tech that sends cops w/o consent? Do we want tech that, as a default, stores crisis conversations forever?
