Latest posts tagged with #DPDUK on Bluesky
My conclusion has to be AI is not about 'customer care' but about 'customer neglect'. My package will not be delivered today and the chatbot will not put me through to a person who can go to the package and ensure it ends up in a van #DPDUK
Here is my experience with #DPDUK about a parcel delivery....
It started with me postponing the delivery from Friday until Saturday.
This is what their register shows me:
We have technology
We have AI
We also have outdated contracts which are woefully inefficient.
Posting from London to Perth, needs to go through Sydney first even though there are a myriad of daily Perth flights....
Make it make sense!!
#couriers
#royalmail
#dpduk
Does anyone know how I can raise a complaint with #DPDUK
Delivery message from Amazon should go to the receiver not the sender
Free #UX consultancy for #Amazon and #DPDUK if I’m sending a gift please let me put a tick in a box so I don’t get messages about the delivery. Instead person getting the delivery gets the messages you have their phone number in my address book.
#usability #userexperience #amazon #dpd
Has anyone ever been able to talk to a real person at #DPDUK? Can't do it by chat, WhatsApp, phone, or their 'contact page' which somehow seems unable to send the email I write. I could have fixed this 2 hours ago with a real person. I'm seething.
